Service Manager

Automotive Service Manager-Luxury Imports Brand
9393 S Memorial Dr, Tulsa, OK 74133, USAFull-time Company Description Cooper Auto Group is a family-owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.

If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!

Job Description We are seeking a highly-skilled and experienced Luxury brand Service Manager to join our team in Tulsa, Oklahoma. As a Luxury Brand Service Manager, you will be responsible for overseeing all aspects of the service department, ensuring exceptional customer satisfaction, and maintaining the highest standards of quality in the manufacturer's vehicle maintenance and repair.

Lead and manage the service department team, including technicians, advisors, and support staff

Ensure delivery of superior customer service and maintain high levels of customer satisfaction

Oversee all service operations, including scheduling, workflow management, and quality control

Develop and implement strategies to improve service department efficiency and profitability

Analyze financial performance and prepare reports for upper management

Stay up-to-date with the manufacturer's vehicle technologies and service procedures

Collaborate with sales and parts departments to ensure seamless operations

Handle complex customer issues and maintain positive relationships with key clients

Ensure compliance with manufacturer's brand standards and all relevant regulations

Minimum 5 years of experience in automotive service management, preferably with at least 2 years in luxury or high-performance vehicles;
Imports service management experience a plus Proven leadership skills with the ability to motivate and develop a high-performing team Extensive knowledge of luxury-brand vehicles and their maintenance requirements

Strong customer service orientation with excellent communication and interpersonal skills

Proficiency in automotive diagnostic techniques and repair procedures

Solid understanding of financial management and budgeting in a service department context

Proficient in using automotive service management software

Bachelor's degree in Automotive Technology, Business Management, or related field (preferred)
Demonstrated ability to handle high-pressure situations and make decisive actions

Strong analytical and problem-solving skills with attention to detail

Understanding of luxury automotive market trends and customer expectations

Additional Information Benefits for our full-time employees include but are not limited to:
Medical, Dental, Vision, Life and AD&D Coverage, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, and Employee Discounts.

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.