Branch Manager

Position Title:

Branch Manager Reporting to:
General Manager Department:
Service Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Branch Manager to help support that mission.

JOB SUMMARY: The Branch Manager is responsible for the overall direction and profitability of their branch facility. This includes the Parts and Service Department programs and services provided by our company. This position reports to the General Manager. The Branch Manager directs their facility to assure customer satisfaction via quality, schedule and product performance while achieving corporate sales targets and the promotion of overall business growth in their region.

Compensation for this position includes a profit-sharing plan based on branch performance.

RESPONSIBILITIES Plan, develop and implement strategy for the branch operations and development to meet agreed organizational performance plans within allocated budgets and time frames, including, but not limited to:

Oversee Retail Operations in accordance with guidelines of our partners

Grow service business in the shop and the field

Increase generator and equipment sales and rentals for the Branch Understand financial statements and make necessary corrections based on results.

Attend, actively participate in and pass additional training courses/seminars as required by management

Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and time frames

Manage and develop direct reporting staff

Manage and control departmental expenditures within allocated budgets

Interface with other functional/departmental managers to understand all necessary aspects and needs of service/operational development

Maintain awareness and knowledge of contemporary operational development theory and methods and implement them within the branch facility

Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care Responsible for enforcing, reinforcing and implementing company policies, goals and objectives.

Develop and review data on activities, costs, operations, etc., and ensure that progress is made toward reaching stated goals and objectives

May serve as member of management committees on special studies

Responsible for the reporting of customer information to management regarding the product and dealer service experienced by customers

Ensure that the appearance of the facility and field service trucks portray a professional image

Ensure that quarterly safety and building maintenance meetings are held and that safety is of the utmost importance

Maintain regular contact with customers and look for new opportunities

Monitor activities to ensure compliance with all local, state and federal lawsBENEFITSCompetitive Pay Medical, Dental, Vision & Life Insurance
401k with company match

Paid Time Off Training & Professional Development Positive and productive work environmentQUALIFICATIONSEDUCATION/EXPERIENCE An undergraduate degree (preferably in business or in a related subject) orA minimum of five (5) years of experience in management in the field of heavy equipment/diesel mechanical repairs PERSONAL & PROFESSIONAL General skill requisites

Strong organizational skills

Strong mechanical skills

Excellent customer relations skills

Excellent verbal and written communications skills

Working knowledge of Microsoft Office Suite Commitment to maintaining a safe and productive working environment

Specific skill…