Security Operations Manager

Location: Tulsa, OK 74103
Employment Type: Full-Time
Salary: $51,000 per year
Schedule: Monday - Friday | 8:00 AM - 6:00 PM (with nights and weekends as operational needs require)

Diamond Security USA is seeking an organized, hands-on Security Operations Manager to coordinate daily operations, staffing, compliance, and service quality across assigned contracts in the Tulsa area. This role is responsible for keeping teams properly staffed, ensuring personnel meet assignment requirements, and addressing operational issues before they affect service delivery.

The Operations Manager works closely with field employees, site supervisors, clients, and district leadership to maintain consistent performance and dependable coverage. The successful candidate will combine practical leadership with strong planning, documentation, and problem-solving skills to support workforce readiness, contract expectations, and employee development.

This position requires regular travel between assigned locations. Candidates must have a valid driver’s license and access to a reliable personal vehicle.

• Coordinate employee schedules and post coverage to meet contractual requirements and prevent staffing gaps.
• Review attendance, call-offs, overtime, and coverage needs; arrange replacements or adjustments when necessary.
• Monitor labor utilization and scheduling practices to support efficient operations and appropriate cost control.
• Work with recruitment and site leadership to address vacancies, improve staffing stability, and maintain workforce readiness.
• Identify recurring scheduling challenges and recommend practical solutions.

• Verify that employees meet applicable licensing, training, and assignment-specific requirements before being placed on duty.
• Monitor credential expiration dates and follow up on renewals, missing documentation, and qualification concerns.
• Maintain accurate personnel, scheduling, training, and compliance records.
• Support compliance with company procedures, applicable state requirements, contract terms, and assigned post orders.
• Escalate potential compliance issues promptly and coordinate corrective action with the appropriate departments.

• Provide direction, coaching, and operational support to site supervisors and field personnel.
• Conduct site visits to evaluate staffing, readiness, adherence to post orders, and overall service performance.
• Review incident reports, attendance records, and operational documentation for accuracy and completeness.
• Address performance concerns through documented follow-up, coaching, and corrective action when appropriate.
• Support employee retention by communicating expectations clearly and helping resolve routine workplace concerns.

• Serve as a primary operational contact between field teams, site leadership, clients, and district management.
• Help implement new assignments and operational changes by coordinating staffing, procedures, and readiness activities.
• Respond to service concerns, investigate operational problems, and track corrective actions through resolution.
• Maintain professional communication with clients and provide updates on staffing, performance, and significant operational matters.
• Identify opportunities to improve consistency, responsiveness, and service quality across assigned contracts.

• Monitor the availability and condition of required uniforms, equipment, and operational supplies.
• Coordinate the distribution, return, and tracking of company-issued assets.
• Report shortages, damaged equipment, and accountability concerns to the…