Senior Program Manager

Industry: Aerospace & Defense Manufacturing
Location: Tulsa, Oklahoma Performance Center
Product Focus: Advanced circuit cards for aerospace and defense applications
Travel: Up to 30%

Our client, a leading manufacturer of advanced circuit cardsfor the aerospace and defense industries, is seeking an experienced Senior Program Manager to oversee and drive the successful execution of customer programs.

This individual will serve as the primary point of contact for customers, ensuring programs are delivered in accordance with contractual obligations, technical requirements, schedules, quality standards, and financial objectives.

The Senior Program Manager will lead cross-functional

Integrated Product Teams (IPTs), coordinate internal resources, manage customer relationships, oversee contract performance, and drive continuous improvement initiatives. This role requires a strong combination of program management,customer relationship management, contract administration, financial oversight,and operational leadership.

• Serveas the primary point of contact for customers throughout the programlifecycle.
• Buildand maintain strong customer relationships while ensuring expectations and contractual commitments are met.
• Lead Integrated Product Teams (IPTs) and ensure customer requirements are communicated and executed across all functional departments.
• Monitor customer scorecards, surveys, and performance metrics.
• Provide timely communication to customers and senior leadership regarding program costs, quality concerns, schedule changes, and potential risks.
• Lead customer program reviews and presentations.
• Coordinate customer inquiries and ensure timely, accurate responses.
• Oversee New Product Introduction (NPI) activities and phase-gate processes.

• Coordinate with Engineering, Operations, Quality, Finance, Contracts, and other departments to ensure successful program execution.
• Lead program teams to achieve established objectives while maintaining alignment with corporate policies, budgets, and regulatory requirements.
• Ensure customer requirements are accurately translated into internal operational and technical deliverables.
• Develop and coordinate program schedules, recovery plans, status reports, and performance updates.
• Partner with leadership to align company capabilities and resources with customer expectations.
• Communicate customer cost-reduction and process-improvement objectives throughout the organization.
• Lead Lean, Kaizen, and continuous improvement initiatives across operational and administrative functions.
• Oversee program bookings and backlog inputs into the MRP system.
• Present program performance updates to senior leadership.

• Reviewand analyze customer contracts, purchase orders, and contractual requirements, including terms and conditions, scope of work, funding,performance periods, and deliverables.
• Coordinate contract reviews with the Director of Contracts and other relevant stakeholders.
• Develop negotiation strategies and lead customer contract negotiations.
• Monitor program compliance with contractual and purchase order requirements.
• Prepare and manage customer claims, assertions, and other contractual communications as needed.

• Partner with Operations leadership to ensure production and operational requirements support program commitments.
• Coordinate staffing, resource allocation, and Integrated Product Team development.
• Support operational planning, capital expenditure requirements, and preventative maintenance initiatives.
• Identify potential production constraints and work with cross-functional teams todevelop solutions that protect program…