Senior Manager Process Architect

Senior Manager Process Architect

The Senior Manager Process Architect owns a multi-function value stream and the policies, controls, and standards that govern it. This role anticipates regulatory and volume shifts, designs resilient processes, and scales improvements across sites/LLCs. The Senior Process Architect hardens controls to reduce variation and risk, partners with business and functional leaders to deliver measurable value and serves as a coach and thought partner on frontline-first process design.

*** Must hold US Citizenship or Permanent Residency to be considered ***

Compensation & Benefits:

Estimated Starting Salary Range for Senior Manager Process Architect :
Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

This position is onsite in Tulsa, OK

Senior Manager Process Architect Responsibilities Include:

Value Stream Ownership & Strategy

• Own end-to-end design and performance a portfolio of enterprise processes spanning multiple functions, sites, and/or LLCs.

• Develop a multi-year roadmap of process, policy, and control improvements aligned to business strategy, customer expectations, and regulatory requirements.

• Partner with leaders to define value-stream targets (throughput, quality, cost, cycle time, risk) and align improvement priorities to those targets.

• Anticipate regulatory, customer, and volume shifts; design proactive process and control changes to maintain stability and compliance.

Portfolio & Governance Management

• Design and architect optimized processes to lead to increased revenue generation, financial savings linked to improved productivity, & to deliver enhanced user experience.

• Architect processes for portfolio improvements and lead enterprise wide initiatives with clearly defined benefit owners, milestones, KPIs, and sustainability/control plans.

• Stand up and maintain SOP lifecycle governance (draft → review → approve → communicate/train → audit → retire), including defined roles, workflows, and approval thresholds.

• Establish and lead cadence reviews (e.g., monthly/quarterly ops reviews) to assess portfolio health, surface risks, and resolve barriers.

• Ensure that escalation paths, decision rights, and guardrails are codified, communicated, and consistently applied across sites/LLCs.

Standardization & Control Design

• Reduce variation across locations and teams through standard work, templates, checklists, and playbooks.

• Design control plans that balance efficiency, risk mitigation, and regulatory compliance, including preventive, detective, and corrective controls.

• Integrate process controls with risk/compliance partners for regular control testing, evidence capture, and remediation tracking.

• Collaborate with audit, risk, and compliance teams to address findings, close gaps, and prevent recurrence.

Frontline-First Process & Experience Design

• Design frontline-first experiences that simplify work (mobile steps, smart defaults, prompts, simplified forms, intuitive workflows).

• Conduct Gemba walks and job shadowing to understand current-state pain points, friction, and rework; translate insights into practical design changes.

• Apply Lean, human-centered design, and continuous improvement methods to reduce handoffs, complexity, and error opportunities.

• Partner with technology, HR, and operations teams to embed process changes into systems, tools, and training.

Capacity Planning & Workforce Optimization

• Implement capacity planning, staffing, and scheduling models that align resources with demand and service-level expectations.

• Design processes that smooth work across time (e.g., leveling peaks, reducing overtime spikes, reducing last-minute work).

• Monitor demand and workload drivers; recommend structural changes (e.g., role design, cross-training, automation opportunities) to improve productivity and employee experience.

Measurement, Analytics & Reporting

• Define and maintain a value-stream metrics framework (e.g., throughput, cycle time, predictability, backlog, cost-per-X, error rates, audit findings).

• Publish quarterly value-stream health reports that highlight…