Coordinator, Volunteer

Coordinator, Volunteer

Join to apply for the Coordinator, Volunteer role at Family & Children's Services.

Establish a network of social service agencies as volunteer sites. Maintain frequent communication with current community partner agencies. Troubleshoot volunteer project or client issues with agencies directly. Track all community partner agency information in the WIR Salesforce database, including agency name, point of contact name and phone number, and any notes about partnership or volunteer projects within each agency. Research and outreach to additional agencies to grow the list of community partner agencies to provide varied volunteer opportunities to clients.

Establish a volunteer schedule for each weekend. Coordinate with community partner agencies to establish time, duration, and number of volunteers needed. Ensure there are enough volunteer opportunities for all Phase 1 clients. Create client pick‑up, drop‑off, and site supervision schedules. Communicate weekly volunteer opportunities, schedule, and sign‑up process to clients. Accompany clients on community volunteer projects: pick‑up clients at WIR housing units, supervise clients during volunteer projects, drop‑off clients at WIR housing units upon project completion, and transport and supervise clients at community activities (some weekday evenings).

Communicate with criminal legal partners, criminal justice, and treatment teams weekly as to which clients are participating in which volunteer projects, including time, duration, and location of the project. Coordinate with other WIR staff to meet volunteer needs of all partners. Ongoing communication with WIR staff ensures coordination and implementation of these volunteer needs is required.

Track all volunteer data in WIR Salesforce. Receive training on the use of Salesforce and track all completed volunteer hours within one week of project completion. Maintain an up‑to‑date community partner agency list in Salesforce and report out on volunteer hours, number of sites, number of projects, etc. as needed for WIR staff or grants.

Volunteer Coordinator will also serve as the division onboarding ambassador. These tasks will vary depending on program openings and retention and will not exceed 10 hours a week. Work directly with program leadership to assist in screening applicants for open positions, serve a new employee mentor, and promote a positive and welcoming culture. Administrative specific tasks include: reviewing applicants in the hiring system, completing phone screenings, setting up interviews for hiring managers, coordinating references and background checks for applicants, ordering new hire technology, creating an onboarding shadowing schedule for new hires, completing new hire paperwork, and conducting facility tours.

• Trauma Informed
• Co‑Occurring Capable
• Recovery Oriented
• Culturally Competent

• Additional assignments are assumed willingly.
• Demonstrates sensitivity to cultural and ethnic differences in all interactions.
• Adheres to agency policies and procedures and supports agency mission and values.
• Completes all required paperwork and reports accurately in a timely manner.
• Meets established performance/productivity standards as determined by program and agency leadership.
• Practices accountability, confidentiality and strong ethical standards.
• Demonstrates integrity as evidenced by honesty, trustworthiness, respect for self and others, sincerity, and valuing diversity.
• Demonstrates the ability to work collaboratively with other personnel and/or service providers or professionals.
• Utilizes agency technology and attends training on updates and/or new applications.
• Exhibits responsibility through good attendance, effective time management, dependability, self‑discipline, flexibility, and working independently.
• Promotes team building through encouragement, support, shared decision‑making, and the seeking of synergistic results.
• Utilizes supervision appropriately and willingly participates in training, demonstrating a desire for learning and professional development.
• Communicates effectively both verbally and in writing.
• Partners with and openly…