Member and Volunteer Coordinator

Member and Volunteer Coordinator# Member and Volunteer Coordinator TULSA, OK 74105## Overview Salary Range $19.77 - $26.69 Hourly Position Type Full Time## Description The Member and Volunteer Coordinator, reporting to the Director of Development, is responsible for the membership and volunteer experience. For both members and volunteers, driving recruitment, customer service, and experience strategy and execution. For members, building, launching, and ensuring strong experience and tiered levels of impact.

With volunteers, ensure smooth recruitment, screening, orientation, assignment, scheduling, retention, and recognition for individuals and partnerships. The coordinator works cross functionally with marketing, education, exhibits, and other teams to ensure positive impact in efforts. All positions at Discovery Lab are required to assist with front-line operations as needed and may be assigned other duties as applicable by their direct supervisor.

This position description is representative of the major position requirements and is not intended to be all-inclusive.

Membership Management
* Builds membership tiers and programming to meet Discovery Lab mission and goals.
* Fulfils the day-to-day administration of Discovery Lab’s membership program, including maintenance of member records, acknowledgments, renewals, fulfillment of membership materials and programs, and responds to membership inquiries by phone, email, and in-person.
* Works to reach membership revenue and renewal goals and track membership expenses to meet budget goals.
* Develop, in partnership with Director of Marketing, membership communications to drive engagement.
* Plan and execute Members-Only events and programs to increase member affinity, attract new members to the museum, and drive membership retention and utilizations, in partnership with Venue Coordinator.
* Maintain and report membership trends and be an internal advocate for members’ interests.

Volunteer Management
* Coordinate consistency of Discovery Lab’s volunteer program including but not limited to recruiting, retaining, and rewarding volunteers.
* Build and maintain organizational partnerships and volunteer relationships with external organizations and individuals, in partnership with Director of Development.
* Work with museum staff to train volunteers and coordinate volunteer orientations, and set clear expectations for performance as a volunteer.
* Work cross departmentally to identify opportunities for volunteer placement and to ensure all departments benefit from adequate volunteer coverage.
* Ensure that all volunteers on duty maintain Discovery Lab standards, policies, and practices throughout their shifts.
* Implement retention strategies for volunteer personnel.
* Maintain accurate tracking and reporting of volunteer hours and contact information.
* Grow and maintain Discovery Lab’s volunteer base.
* Maintain and revise volunteer processes and update the volunteer handbook and orientation as needed.

Organization Collaboration
* Collaborates with Guest Engagement team who are frontline customer service to members and sales to guests.
* Collaborates with the Guest Engagement team to maintain Altru records - keeping all membership accounts up-to-date within the database.
* Partner with Education team to ensure strong execution.
* Partner with exhibits team for tape tunnel volunteer supports
* Collaborate with other teams to help maintain strong partnerships.
* Partner with museum team to ensure volunteers are supporting where most needed, recognizing new needs and helping to identify creative solutions.
* Build and maintain positive relationships with museum volunteers and staff.## Qualifications

What you’ll need:

* 21st Century process skills: creativity, critical…