Cafe Customer Service Associate

Summary

The Customer Service Associate member will serve the Victory Café area (Victory Coffee Co.). This role includes serving the Victory Cafe with preparing food and drinks on demand; promoting monthly specials; and providing top notch customer service to Victory Cafe visitors.

Classification:
Non-exempt

Part Time

• Completes tasks and duties according to general cafe needs including but not limited to opening/closing cafe; cleaning up all equipment and the cafe area; prepping espresso beverages; and additional duties pertaining to the cafe.
• Provides excellent customer service to all guests from answering phones to front-line sales.
• Enthusiastically sharing loyalty programs and current promotions.
• Restocking products and refilling equipment as required.
• Picking up food items off-site before the opening shift.
• Providing a positive and cheerful customer service to all staff, students and visitors to Victory.
• Assists in prepping food and drink areas in Victory Café.
• Manage the cash register system and POS system.
• This position includes weekend shifts and scheduling.

• Barista Knowledge is preferred but not required.
• Customer Service oriented
• Attention to Detail
• Ability to multi-task
• Good communication skills including written and verbal.
• Experience working in a POS system and cash handling experience.
• Ability to understand and follow specific instructions and procedures.

Physical Requirements

• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 35 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.
• Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
• Stands and/or walks continuously throughout shift.

• Maintains Victory protocol, policies and procedures.
• Demonstrates integrity.
• Performs and maintains tasks with an appropriate level of confidentiality.
• Models the biblical standard of personal conduct and lifestyle that is expected of all Victory Team staff members as outlined in the Honor Code and Employee Handbook.
• Fully participates in the life of the church as an active member in good standing with Victory.
• Supports and adheres to the mission, vision, values, and philosophy of Victory.
• Submits to and supports the leadership of Victory.
• Works well as a team player with leaders, staff, and volunteers.
• Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Entry level