Asset Protection Associate - Woodland Hills Mall

Loss Prevention Specialist

• Supports Shrinkage and Safety Awareness programs:
  Aids Store Management to communicate current shrinkage and safety topics.
• Conducting surveillance:
  Observes customer and contractor activities via CCTV and floor monitoring to detect theft, fraud or suspicious activity; collects investigative intelligence and reports infractions to AP and/or store management.
• Detaining and interviewing suspects:
  Conducts interviews in accordance with local laws and Company policy; reports suspected fraud to AP management or Market Investigations.
• Maintaining records:
  Creates and manages records using approved Company methods, ensuring proper retention of evidence and disposition of recovered merchandise.
• Participating in court hearings:
  Attends hearings, updates files, and maintains relationships with local law enforcement.
• Supports safety programs:
  Identifies and addresses potential hazards, corrects minor hazards, conducts incident investigations and completes associated reports.
• Supports internal investigations:
  Collected evidence for internal investigations and acts as an interview witness as directed by AP management.
• Performs responsibilities in accordance with company policies and procedures to drive sales and profit.

Applicants must be 18 years of age or older and have a high school diploma or GED.

• AP knowledge – Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements.
• Balanced temperament – Maintains composure and handles high‑stress situations calmly and effectively; handles difficult situations with discretion.
• Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and inspire strong performance in others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive, respectful relationships; take accountability for actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show confidence and courage; take action with energy and urgency.

• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
• * For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from  to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range: USD $15.50 / Hr - USD $19.38 / Hr.