Mobile Associate - Retail Sales

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Bring your passion for technology and customer service to help customers find the best mobile solutions.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. You build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Execute additional duties/projects as assigned by business management.

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, preferably in a retail environment.

• Passionate customer advocate; enjoy connecting with customers and having fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers.
• Effective at balancing customer needs and performance goals.

• At least 18 years of age.
• Legally authorized to work in the United States.

No travel required.

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. During the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, promotion to Mobile Expert makes eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives.

Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, 12 paid holidays, paid parental and family leave, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service and home internet discounts, pet insurance, commuter and transit programs.

Eligible employees can also receive an annual stock grant.

To learn more about T‑Mobile’s benefits, visit

Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder – it’s a jungle gym of possibilities. We love helping employees grow in their careers.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you have a disability and need a reasonable accommodation during the application or interview process, contact Applic or call 1‑844‑873‑9500.