Victory Shop Team Member

SUMMARY: The Shop Team Member serves as a welcoming and knowledgeable representative of the Victory Shop, providing excellent service while supporting the mission of Victory Church. This role assists customers with product selection, answers questions about books and gifts, operates the point-of-sale system, and maintains an organized, inviting store environment. The associate is expected to interact with customers in a Christ-like manner, offering help, kindness, and respect, while working collaboratively with the team to support daily operations and ministry goals.

DUTIES AND RESPONSIBILITIES Greet customers warmly and provide friendly, helpful service

Assist customers with locating and selecting books, gifts, and resources

Operate the point-of-sale system accurately, including cash and card transactions

Maintain a clean, organized, and welcoming store environment

Stock shelves, receive inventory, and assist with merchandising displays

Answer customer questions in person, by phone, or email as needed

Handle returns and exchanges according to store policies

Support bookstore events, promotions, and special sales

Work collaboratively with team members and leadership

Represent the mission and values of the Christian bookstore in all interactions

Minimum Qualifications High school diploma or equivalent preferred

Previous customer service or retail experience preferred, but not required

Ability to communicate clearly and professionally with customers and team members

Basic computer skills and ability to learn point-of-sale systems

Dependable, punctual, and able to work scheduled shift ESSENTIAL JOB FUNCTIONS Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:

Physical exertion such as standing, bending, stooping, crouching, lifting and reaching; and walk a short to long distances.

Ability to stand for long periods of time Ability to occasionally lift up to 30 lbs.

Scheduling may include weekdays, evenings, weekends, church services, and special events based on ministry and operational needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Ministry Requirements Maintains Victory protocol, policies and procedures.

Demonstrates integrity.

Performs and maintains tasks with an appropriate level of confidentiality.

Models the biblical standard of personal conduct and lifestyle that is expected of all Victory Team staff members as outlined in the Honor Code and Employee Handbook.

Fully participates in the life of the church as an active member in good standing with Victory.

Supports and adheres to the mission, vision, values, and philosophy of Victory.

Submits to and supports the leadership of Victory.

Works well as a team player with leaders, staff, and volunteers.
* Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

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