Assistant Store Manager

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Assistant Store Managers are frontline brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity through behavior, values, and ethics in support of our mission.

The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

• Serve and educate customers on the product portfolio by presenting all product and/or service options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and the corporate office if unable to resolve them directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or regional volume expectations.
• Respond professionally and accurately to customers, explain possible solutions, and ensure customers feel supported and valued.
• Use active listening to confirm or clarify information and defuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from the secure safe to the cash drawer, and other cash-handling requirements; may be responsible for bank deposits or bank pickups.
• Balance individual batch receipts with store sales reports at the end of the day and assist in resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and in accordance with company policy, including but not limited to loans, check-cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance training and timely I Agree quarterly.
• Other duties as assigned.

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Assistant Store Managers are frontline brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity through behavior, values, and ethics in support of our mission.

The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

• Serve and educate customers on the product portfolio by presenting all product and/or service options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and the corporate office if unable to resolve them directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or regional volume expectations.
• Respond professionally and accurately to customers, explain possible solutions, and ensure customers feel supported and valued.
• Use active listening to confirm or clarify information and defuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from the secure safe to the cash drawer, and other cash-handling requirements; may be responsible for bank deposits or bank pickups.
• Balance individual batch receipts with store sales reports at the end of the day and assist in resolving over/short discrepancies.
• Perform…