Account Manager

About Us

Since 2012, CCT (cct.io) has helped more than 300 casinos worldwide to streamline workflows, simplify compliance, and improve profitability. With an award‑winning suite of software and services, we provide scalable solutions that integrate with more than 100 casino management, hospitality, and financial systems.

We are a team of 120 (and growing!) headquartered in Tulsa, OK, with remote and WFH locations across North America. Our core values represent who we are and how we work – Customer Oriented, Problem Solving, Driven, Adaptability, and Teamwork.

We’re looking for an Account Manager to grow and expand relationships within our existing customer base. Reporting to the Chief Revenue Officer, this role is responsible for driving revenue through cross‑sell, upsell, and expansion of CCT’s SaaS offerings.

This person will work in tight partnership with Client Success Managers to understand customer needs, identify growth opportunities, and support long‑term account health. The ideal candidate balances strong relationship‑building skills with a strategic sales mindset, ensuring customers see increasing value from our platform over time.

• Account Growth & Sales Execution:
  Drive expansion opportunities within existing accounts by identifying cross‑sell and upsell needs, positioning relevant CCT solutions, and managing the full expansion sales cycle.
• Partnership with Client Success:
  Collaborate closely with Client Success Managers to align on account objectives, customer health, renewal timelines, and areas for value expansion.
• Customer Relationship Management:
  Establish trusted advisor status with key customer stakeholders through ongoing engagement, proactive outreach, and deep understanding of customer business needs.
• Pipeline & Forecast Management:
  Maintain an accurate expansion pipeline, forecast revenue reliably, and ensure proper usage of CRM categories, notes, and deal stages.
• Product & Solution Expertise:
  Develop deep knowledge of CCT’s platform and offerings to effectively communicate value, tailor solutions, and guide customers toward the right products.
• Renewal Support:
  Contribute to renewal strategy and execution by ensuring expansion and adoption activities support long‑term customer retention.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Marketing, Product, and Revenue Operations to support campaigns, messaging, segmentation, and customer insights that drive expansion opportunities.
• Revenue Reporting & Accountability:
  Track KPIs related to expansion revenue, quota attainment, product adoption, and customer engagement. Leverage data to drive strategy and prioritize efforts.

• You are passionate; you throw your energy and conviction into the work you do.
• You are naturally curious; you have an innate desire to understand people and help solve their problems.
• You are collaborative; you thrive in environments where people work together to create winning solutions.
• You have a commitment to self‑development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.
• You assume positive intent; you believe your teammates and customers come from a place of good intention.

• 5+ years of experience in account management or B2B sales
• Experience selling or expanding SaaS or recurring‑revenue offerings
• Consistent performance to meet or exceed quota/plan
• Strong ability to identify customer needs and match them to product value
• Experience collaborating closely with Customer Success or Support teams
• Proficiency with CRM tools (Hub Spot preferred)
• Strong communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts, priorities, and timelines effectively
• Data‑driven mindset with comfort using reports, KPIs, and dashboards
• Bonus for experience in the casino, hospitality, or fintech industries
• Bonus for familiarity with MEDDPICC, SPICED, or similar qualification frameworks