Account Manager

Account Manager

Pay: $60, per year

$60,000.00/yr - $70,000.00/yr

The Account Manager is responsible for managing and growing relationships with assigned clients by serving as their primary point of contact. This role focuses on understanding client needs, ensuring satisfaction, driving retention, and identifying opportunities to expand services or revenue. The Account Manager collaborates closely with internal teams to deliver solutions that align with client goals.

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand client needs, objectives, and challenges to deliver tailored solutions
• Manage onboarding, implementation, and ongoing account support
• Ensure timely resolution of client issues by coordinating with internal teams
• Monitor account performance, usage, and satisfaction metrics
• Identify upsell, cross-sell, and renewal opportunities
• Prepare and deliver account reviews, reports, and presentations
• Maintain accurate account records in CRM systems
• Meet or exceed retention, revenue, and customer satisfaction goals

• 2+ years of experience in account management, customer success, or a related role
• 5+ years in a heavy analytical role
• Ability to manage multiple accounts and priorities effectively
• Experience working with CRM software (Salesforce, Hub Spot, or similar)
• Strong problem-solving and negotiation skills
• Experience managing contract renewals and pricing discussions

This position is not eligible for benefits.

Mid-Senior level

Full-time

Customer Service

Staffing and Recruiting