National Parts Operations Manager

Position

National Parts Operations Manager

Company:
AAON, Inc.

Tulsa, OK

Mid-Senior level

Full-time

Management and Manufacturing

Machinery Manufacturing

• Manage National Parts team and orders entered into mainframe to create packing list.
• Operate call center and deploy resources as appropriate, including order processing and limited technical/warranty support.
• Communicate with shipping, production, purchasing, and credit to coordinate timely shipment of product.
• Manage customers’ needs and expectations.
• Train and develop National Parts Team.
• Direct sales forecasting activities and set performance goals accordingly.
• Review market analyses to determine customer needs and price schedules.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Monitor and evaluate the competition’s activities and products.
• Seek out new and existing account opportunities.
• Actively educate customers on AAON product lines and offerings.
• Ensure customer satisfaction and retention.
• Set pricing to meet local market conditions.
• Coordinate sales distribution and alignment.
• Analyze sales statistics and market data.
• Recommend new products and product improvements.
• Act as liaison between sales department and other related units.
• Represent company at trade associations and other meetings to promote products.

• Manage daily processing of parts orders.
• Make adjustments to orders as necessary.
• Create air freight shipping documents.
• Operate credit card machine when necessary.
• Print packing list for shipping department.
• Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and co-workers.
• Demonstrate technical expertise to build credibility, loyalty, trust, and commitment.
• Solicit support from and communicate effectively with the entire sales team.
• Keep management informed of progress and account status; know when to request assistance from upper management.

• Advise customers on equipment types to purchase.
• Confer with potential customers regarding equipment needs.
• Confer with managers to plan advertising services, gather information on appliances and equipment, and ascertain customer specifications.
• Control sales and sales programs.
• Coordinate activities involving sales of manufactured goods, service outlets, technical services, and advertising services.
• Develop sales and service programs.
• Direct activities involving sales of manufactured goods, service outlets, technical services, and advertising services.
• Promote products.

Preferred college degree. Minimum 5‑7 years of industry experience or equivalent in a similar industry. Education beyond the minimum is an added advantage.

• License(s):
  Current Driver’s License
• Certification(s):
  None
• Other
  
  Certifications:
  
  HVAC training

This job description is not designed to be a comprehensive listing of all duties or responsibilities. Duties may change at any time with or without notice. The company reserves the right to revise this job description. The employee must be able to perform the essential functions of the position satisfactorily and may be required to perform additional functions. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions without undue hardship.