Senior Account Manager

About the Position

The Senior Account Manager develops and coordinates profitable growth across seven Arbor Metals Inc. branches. The position personally pursues the largest potential manufacturing customers and serves as the primary day-to-day commercial and customer service contact for assigned major accounts.

This role manages customer engagement and fulfillment coordination, drawing on branch resources for order entry, production, logistics, and operational execution. The position connects customer requirements with the company’s material supply and manufacturing capabilities to develop competitive solutions and recurring manufacturing programs.

The position operates in a matrix structure. Branch sales representatives continue to report to their Branch Managers, and organizational account ownership remains with the branches. The coordinator leads assigned customer relationships and segment initiatives through commercial expertise, collaboration, and agreed responsibilities.

About Us

Arbor/Metals Inc., a sister company of Triple-S Steel, provides the highest quality Stainless Steel, Aluminum, Nickel Alloys, Titanium, Copper-Nickel, or other specialty metals in stock sizes or processed to your specifications using our in-house equipment. Most of our processing, such as sawing, shearing and computer-controlled burning of circles, rings or custom shapes is performed by our highly experienced operators. Our commitment to customer service makes Arbor/Metals Inc.

an unmatched provider of processed parts.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Paid parental leave
• Tuition reimbursement
• Company-paid life and disability insurance
• HSA/FSA options and Employee Assistance Program (EAP)
• Profit-sharing bonus eligibility

Work Location: 1010 W. 37th Place Tulsa, Oklahoma 74107

Strategic Account Management and Customer Service

• Serve as the front-line contact for assigned major customers; build relationships with purchasing, engineering, operations, supply chain, and executive decision-makers.
• Lead day-to-day customer communications and coordinate quotations, order status, delivery requirements, and fulfillment with branch teams.
• Maintain visibility into open orders and production schedules; resolve service issues, order exceptions, and delivery escalations with the responsible branch.
• Lead account plans and customer business reviews to retain business, expand processing opportunities, and anticipate future demand.

Major Opportunity Development

• Personally lead pursuit of the largest potential manufacturing customers, from qualification and RFQ development through negotiation, onboarding, and program launch.
• Develop a qualified opportunity pipeline with branch teams, documenting customer needs, expected value, next actions, and conversion milestones.

Seven Branch Coordination and Matrix Leadership

• Develop and execute a coordinated segment growth plan with branch and executive leadership, including target industries, accounts, applications, and measurable objectives.
• Coordinate opportunities across all seven branches so customers can access the network’s collective material supply and manufacturing capabilities.
• Agree on account assignments, customer communication, quoting responsibilities, and fulfillment handoffs with Branch Managers and sales teams.
• Provide industry insight, opportunity coaching, and technical commercial support to branch sales teams; share successful practices and coordinate pipeline reviews.
• Escalate competing priorities or unresolved account and service issues to the appropriate leadership for timely decisions.

Manufacturing Solutions and Fulfillment

• Develop working…