HVAC Service Technician

Position Title: HVAC Service Technician
Reports To: General Manager
Status: Full-time, Regular position
Category: Technician
Location Name: Service Experts of Tulsa
Location Address: 1115 N. 105th East Place, Tulsa, OK, 74116

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $90,000
• Generous PTO provided
• 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Company-paid employee Life Insurance with options for you and your family
• Short-term and Long-term disability insurance

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment and accessories
• Inspects equipment and performs diagnostics to identify potential problems to prevent breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Records required information using a handheld device; completes forms and paperwork neatly and accurately; collects payment from customer
• Communicates with dispatch to provide accurate status reports of activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to the customer and informs Sales/Service Coordinator of replacement product sales leads
• Ensures company property, vehicles, and tools are used, maintained, and accounted for
• Represents the company professionally, honestly, and ethically in all business matters
• Follows standard procedures and ensures vehicles are stocked; returns defective parts and orders/replenishes stock as needed
• Performs similar duties as needed or assigned

• Reports unsafe acts, conditions, and hazards to supervisor immediately
• Reports any contravention of legislation or company policy to supervisor immediately
• Uses and maintains appropriate PPE as prescribed
• Maintains safety guards and follows safety procedures
• Participates in safety initiatives and teams
• Reports injuries or incidents immediately and contributes to safety planning
• Complies with applicable laws and company programs

• High school diploma or GED with 1-5 years of HVAC experience and technical training certification
• Licensing/certification as required by local regulations; EPA and safety certifications
• Skilled at servicing heating, air conditioning, ventilation equipment and related accessories
• Proficient mechanical aptitude and ability to operate tools and equipment
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems
• Ability to start up and balance airflow, align belts/pulleys
• Ability to install basic duct fittings and repair related equipment
• Strong customer service and time-management skills
• Valid driver’s license with acceptable driving record; flexible hours and on-call availability
• Physical ability to stand/walk, climb ladders, access crawl spaces, lift up to 75 pounds

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.