Department Assistant II

Job Summary:

The Department Assistant II reports to the Director of Campus Recreation. As a key member of the Campus Recreation team, this position serves as point of first contact for the department and performs a wide variety of secretarial duties. Specific responsibilities include maintaining the administration of departmental files; supervising student office staff; answering and directing all incoming phone calls; processing and maintaining Collins Fitness Center memberships, Fitness Class and Intramural support;

designing and administering the distribution of all Campus Recreation publicity; maintaining all office equipment and inventories; updating all Campus Recreation publications and various forms such as the Facility Staff Manual, Intramural Policies and Procedures, Recreational Facility Use contracts; handling all daily correspondence and all purchasing and budgets for Campus Recreation Department.

Essential Functions (Responsibilities):

Customer Service

* Greet and assist all members, guests, and visitors in a friendly and professional manner.

* Provide information on fitness center programs, membership options, and facility policies.

* Handle inquiries, resolve complaints, and address member and guest needs promptly.

Membership Management

* Process membership applications, renewals, and cancellations.

* Assist with managing and updating the membership database.

Social Media Management

* Manage and update the fitness center's social media accounts (e.g., Instagram, Facebook).

* Create and post engaging content to promote fitness center programs, events, and services.

Member/Guest Services Operations

* Oversee daily operations of member/guest services, including answering phones and managing emails.

* Facilitate member check-ins and ensure accurate tracking of facility usage.

Supervision of Collins Fitness Center Student Staff

* Supervise and mentor Collins Fitness Center student staff in member/guest services and fitness programs.

* Assist in recruiting, training, and scheduling student staff.

* Provide feedback and conduct performance evaluations for student employees.

* Ensure student staff adhere to fitness center policies and deliver excellent customer service.

* Oversee recognition programs, celebrating achievements, milestones, and contributions of student staff.

Incident Report Review & Escalation

* Review incident reports and escalate issues to the Associate Director of Wellness and Recreation or other relevant personnel as needed.

Daily Shift Reports & Facility Audits

* Review daily shift reports to ensure seamless communication across shifts.

* Audit and record daily fitness center usage, including member check-ins and class participation.

* Monitor the cleanliness and condition of the Collins Fitness Center and report any maintenance or safety concerns.

Inventory Management

* Maintain and track inventory of fitness center supplies and equipment.

* Ensure inventory levels are sufficient and place orders for supplies as needed.

Climbing Wall Operations & Certification

* Maintain climbing wall instructor certification.

* Assist with the operation of the climbing wall, ensuring adherence to safety protocols.

Performs other duties as assigned/needed.

Required Qualifications

Required Qualifications:

Knowledge/Skill/Ability

* Strong verbal and written communication skills.

* Attention to detail in planning, assessing, and

* reporting.

* Familiarity with recreation & wellness.

* Proficiency in Adobe Photoshop, Power Point,

* Microsoft Access, Google docs and social media.

Equivalent Education/Experience

* Associate's degree

* 2-3 years of customer service experience.

Note:

Work may take place during normal business hours or into the evening or weekends as programmatic needs dictate.

Preferred Qualifications

Bachelor's degree preferred.

Physical Demands

Recreational Center Environment