Management Analyst ; Project Coordinator

This recruitment will remain open until January 23, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 16, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference:
Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Management Analyst 3 (Project Coordinator) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment – by fostering the inclusion of people from all backgrounds, cultures, and attributes.

At the Washington State Office of the Insurance Commissioner (OIC), we are dedicated to protecting consumers, strengthening the public interest, and supporting our state’s economy through fair and effective regulation of the insurance industry. Our work touches the lives of millions, ensuring people have access to clear information, strong protections, and meaningful support when navigating complex insurance decisions.

Within OIC, the Statewide Health Insurance Benefits Advisors (SHIBA) Program plays a vital role in consumer protection by empowering individuals with the knowledge and assistance they need to make informed health coverage choices. Through education and outreach, one‑on‑one decision support, and ongoing help with complaints and appeals, SHIBA ensures people are not alone as they navigate Medicare and other health insurance options.

Our work is especially impactful during critical moments—such as Medicare Open Enrollment—when clear guidance and trusted support can make all the difference.

Joining SHIBA means being part of a collaborative, mission‑driven team that values continuous improvement, innovation, and high‑quality service delivery. As a Management Analyst 3, you’ll coordinate a variety of projects that will help strengthen and sustain programs that directly benefit communities across the state, working with passionate colleagues and partners who are committed to making insurance work better for everyone.

This is a Washington General Service position. The monthly salary range for this position is $5,011- $6,735.

• Comprehensive benefits package:
  Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment:
  We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs:
  Invest in your well‑being with on‑site resources and initiatives.
• Work‑life balance:
  Flexible schedules with telework opportunities.
• Public service fulfillment:
  Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development:
  Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County):
  Save on commuting costs.
• And more! Explore our website for additional benefits: https://(Use the "Apply for this Job" box below)..gov

• Coordinate the planning, implementation, and completion of projects that support SHIBA education, outreach, training, and consumer assistance programs.
• Apply project management principles to document and manage project requirements, timelines, risks, deliverables, and dependencies.
• Facilitate and support project‑related meetings, work groups, and work sessions with internal and external stakeholders to gather requirements and resolve business process issues.
• Lead and support process improvement initiatives, using methodologies such as Lean Six Sigma, to enhance efficiency, effectiveness, and service quality across SHIBA programs.
• Monitor and evaluate…