Member Service Specialist ; Tumwater

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by January 7th, 2026. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Tumwater Branch, 5735 Littlerock Rd SW, Tumwater, WA 98512 ( Branches )

The target hourly pay range for this position is $21.37 – $26.71. The full hourly pay range is $21.37 – $32.05

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members’ financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job‑related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

This position delivers exceptional member service by meeting members’ needs through our sales and service culture. Actively recommends products and services to help members build valued financialrelationships. Performs a variety of tasks, including processing transactions, resolving memberconcerns, and following proper procedures to minimize errors, reduce fraud, and promote the creditunion philosophy of “people helping people” and objectives. May assist with staffing coverage atvarious branch locations and departments to support operational needs and ensure continuity ofservice.

• Approaches, welcomes, and engages all visitors who come into the branch. Manages thetraffic flow of members with a sense of urgency to provide minimal wait times.
• Identifies, refers or originates all products and services offered by the credit union.
• Manages branch services and product delivery autonomously for members, showcasingadeptness and expertise without the need for external assistance within the branch setting.
• Exhibits expertise, proficiency, and adeptness in providing financial counseling services tomembers, demonstrating the skill and capability to offer tailored guidance and support in financial matters.
• Receives, processes, and posts member financial transactions, including deposits,withdrawals, transfers, and loan payments in an accurate and efficient manner. Maintainsaccurate records of all transactions.
• Processes cash orders with management oversight, completes wire transactions, and check
  21.
• Balances cash drawer and daily transactions. Balances vault and cash dispensers when necessary.
• Assists management with certifications, key assignments, and balancing the vault.
• Completes all required training. Follows all security procedures and processes, including butnot limited to, BSA regulations, including completing CTR and SAR reports when applicable.
• Records detailed notes to document member interactions, complex situations, complaints and transactions to minimize lapses in employee communication or member service.
• Takes a proactive approach to learning new credit union systems/processes.
• Maintains a professional image and engages as a positive team member.
• Provides mentorship to colleagues regarding product knowledge, adeptly identifying member needs, and honing cross‑selling skills. Exemplifies best practices for all staff, including but not limited to cross‑selling techniques, fostering positive member relations, punctuality, andprofessionalism.
• Understands and complies with federal and state regulations relating to financial products and services as well as policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
• All…