Peer Recovery Coach - Mental Health

Peer Recovery Coach

We have over 300 Peer roles  value this lived experience and this is what we are trying to grow within the organization. We have a career ladder specific to our Peer Workforce.

The Peer Recovery Coach engages, inspires, and facilitates meaningful conversations with members served that assist the members to explore, create, and meet their own recovery goals. Peer Recovery Coaches provide consultation to the team to promote and reinforce Telecare’s Recovery Culture as defined by the Telecare Recovery Centered Clinical System (RCCS) in which each member’s point of view and preferences are recognized, understood, respected, and integrated into services and self-help programming.

Additionally, Peer Recovery Coaches respond to critical situations with high-level engagement and de-escalation skills which support a least restrictive environment for members served experiencing an emergency related to a mental health/addiction challenge.

Full-time:
Monday - Friday, 8:00am - 4:30pm

Expected starting wage range is $18.69 - $22.52. The full wage range goes up to $26.36. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

• High School Diploma or GED required
• Peer Certification must be obtained prior to hire and maintained throughout employment
• Obtain Certified Peer Counselor (CPC) through HCA prior to hire date and maintained throughout employment and certified by the Department of Health (DOH) as an Agency Affiliated Counselor (AAC) within 60 days of employment.
• One year or part-time equivalent of experience supporting members served with behavioral health challenges
• Experience as a beneficiary of the public Behavioral Health system of care

• Paid Time Off:
  For Full Time Employee it is 16.7 days in your first year
• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
• Free CEUs, coaching and mentorship
• Online University Tuition Discount and Company Scholarships
• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
• For more information visit:

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with internal and external stakeholders
• Draws upon own personal recovery experience with mental/addiction challenges as a basis for engagement as a peer with members served and to validate members’ own lived experiences
• Consistently utilizes recovery language and a strength-based approach to assist members served to reach their fullest potential
• Participates in the planning, organization and co-facilitation of Recovery Centered Clinical Service (RCCS) materials, self-help and recovery education groups
• Provides education and expertise from the perspective of a person with lived experience of mental illness to the team concerning various mental health/addiction recovery experiences
• Participates in verbal de-escalation and physical interventions in emergent situations and is willing and able to assist other staff as needed to maintain a safe, healing environment for all
• If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

• Knowledge of recovery focused, strengths based work in mental health/addiction recovery
• Be willing to seek to understand members’ unique circumstances, personal preferences and goals and incorporate them into daily work as well as any needed crisis response to help the member regain a sense of control
• Have a strong understanding of recovery and resilience, the value of partnerships with members and member choice, and the balance…