L&I IT Quality Assurance - Journey

Our Mission:
Keep Washington Safe and Working! Our Values:
Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Reporting to the IT Systems Testing & Quality Assurance Manager, this role offers an exciting opportunity to lead and drive high‑impact software testing initiatives across a diverse portfolio of enterprise IT projects and product teams. You will play a critical role in ensuring the delivery of reliable, high‑quality software by championing best practices, promoting consistency, and advancing modern quality standards across the organization.

As a key member of our Software Testing Community of Practice, you’ll collaborate with and mentor fellow testers, helping to elevate testing capabilities across the agency while contributing to a culture of continuous improvement and innovation.

In this role, you will design and implement scalable, efficient, and user‑focused testing processes and strategies. You’ll develop comprehensive test scenarios and create both manual and automated test scripts based on system requirements. Your work will include executing and tracking test cases, leading regression testing efforts, and ensuring systems perform seamlessly in both functional and non‑functional areas, making strong automation expertise essential.

You will directly support the mission of delivering high‑value software solutions that serve citizens and businesses across Washington State. By enhancing system stability, performance, and usability, your contributions will have a meaningful and visible impact on the services our agency provides.
This position is primarily seeking candidates who reside in Washington State or are willing to relocate.

Experience with financial systems is a plus but not required.

Functional and Non-Functional Automation experience is required.

• Establish, standardize, and administer the testing methodology, process, and procedures that will be used on assigned projects and/or product teams.
• Document the testing methodology and processes to be used on projects and/or product teams as assigned.
• Collaborate with business and project stakeholders to ensure consistent and/or appropriate test processes are being used across projects and within the IT Division.
• Identify forms of testing to be performed, test environment needs, and detailed schedules for test phases for project planning within the IT Division.
• Manage test data and versioning controls in the test environments.
• Develop test plans according to requirements for conducting various forms of testing such as system, functional, integration, performance, regression, and user acceptance.
• Provide framework for management and development of test cases and automated test scripts, as well as develop test cases mapped to business requirements.
• Participate in requirements and design reviews to provide early input for test planning, risk identification, and early flaw detection.
• Design and develop manual test cases and automated test scripts.
• Manage and conduct many types of software testing including system, functional, integration, performance, load, stress, regression, and user acceptance testing.
• Develop, support, and maintain test case and test script libraries.
• Report test progress and effectiveness during validation effort.
• Manage defects identified through the Software Development Lifecycle (SDLC).
• Work closely with developers on test-driven development activities including code reviews and reviewing unit test scripts and results for completeness – making recommendations as necessary.
• Other duties as needed.

• Eight (8) years of qualifying professional IT experience working full-time within a professional IT environment (see note below).
• A…