HS QA Project Manager - DB- HQ

Tumwater, WA

Annual Salary Range: $109,545 to $120,393

The Department of Corrections is seeking a Health Service Quality Assurance Project Manager.

The Health Services Division is responsible for delivering constitutionally mandated health care services to incarcerated individuals across Washington state. These services include medical, dental, mental health, pharmacy, and specialty care provided through a statewide network of correctional facilities. The division ensures that care delivery meets regulatory, accreditation, and policy standards while supporting the department's mission to improve public safety by positively changing lives.

Within the Health Services Division, the Quality Assurance Systems Team leads strategic efforts to evaluate, improve, and sustain the quality and effectiveness of care delivery. The health services quality assurance project manager is a key member of this unit and reports directly to the quality assurance program manager.

This position leads quality assurance reviews, manages high risk corrective action plans, and oversees strategic projects that impact agency wide health outcomes. Based on the results of quality assurance reviews, the position provides formal recommendations for quality improvement efforts to health services leadership, ensuring that corrective actions are not only implemented but remain effective and sustainable over time.

The role operates independently and collaborates with clinical, operational, and executive leadership to ensure compliance, sustainability, and continuous improvement across health services programs. Its scope of influence extends beyond individual facilities, shaping agency-wide practices and contributing to the long‑term effectiveness of the Department's health care delivery system.

Application assessment will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible.

"This recruitment could be used to fill multiple permanent or non‑permanent positions."

• Conduct division wide quality assurance reviews to evaluate care delivery systems and identify performance gaps.
• Ensure corrective action plans developed in response to unexpected fatality reviews, the gender affirming care settlement agreement, and MOUD expansion remain in place, effective, and sustainable.
• Provide formal recommendations for quality improvement efforts based on QA review findings, ensuring long‑term compliance with regulatory standards.
• Monitor key performance indicators and initiate follow‑up actions to prevent regression or backsliding at facility and agency levels.
• Validate data sources and methodologies used in QA reviews to ensure consistency, accuracy, and defensibility of findings.
• Coordinate with informatics and analytics teams to refine dashboards and visualizations that support QA monitoring and executive decision making.
• Track implementation fidelity of corrective actions and elevate unresolved barriers to health services leadership.
• Support statewide facility level QA teams by providing technical assistance, coaching, and standardized tools to promote consistency across sites.
• Maintain documentation of QA review cycles, findings, and outcomes to support audits, regulatory compliance, and external inquiries.

• Manage complex, multi‑site projects that advance health services strategic objectives, use project management tools, "Lean" methodologies, and continuous improvement frameworks.
• Translate legislative directives, regulatory changes, and settlement requirements into operational protocols and sustainable…