Shift supervisor, Retail

Description

Department: Trading Post Stores Job Status: Full-time

FLSA Status: Non-Exempt Reports To: Assistant Store Manager

Starting Pay: $25.14 Work Schedule: Varies

Opens: October 23, 2026 Closes: November 6, 2026

The Shift Supervisor is responsible for overseeing and coordinating daily store operations in the absence of the Store Manager. This position provides guidance and support to employees, assists with operational responsibilities, and ensures store policies, procedures, and customer service standards are consistently maintained to support efficient and effective store operations.

• Trains, coaches, and supervises Customer Services Associates to ensure exceptional customer service; communicates rules, regulations, policies, procedures, and job duties.
• Inspects all store equipment regularly to maintain optimal operational condition.
• Enforces compliance with age-restricted sales regulations.
• Assigns tasks and schedule break periods for staff members.
• Verifies all returns and refunds handled by Customer Service Associates.
• Inspects merchandise to ensure accurate pricing and proper display.
• Maintains knowledge of company policies, demonstrating appropriate behavior at all times.
• Handles service-related customer issues in the absence of the Store Manager.
• Supports management across all store locations.
• Recommends changes to the merchandise range based on sales and customer feedback.
• Addresses customer complaints, examines returns, and resolves customer issues.
• Assists sales associates in managing complex sales scenarios.
• Maintains an orderly store during shifts to ensure a positive shopping experience for customers.
• Demonstrates exceptional ability to perform all essential duties and responsibilities of subordinates' roles, ensuring performance goals are met.
• Conducts sales transactions with customers.
• Prepares the store for daily opening/closing in line with company policies and procedures.
• Manages cash register receipt tape installation and removal, and conducts cash receipt audits.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Maintains awareness and sensitivity to Native American Culture.
• Performs other duties as assigned.

This position has supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees may be exposed to the following conditions:

Department:
Trading Post Stores Job Status:
Full-time

FLSA Status:
Non-Exempt

Reports To:

Assistant Store Manager

Starting Pay: $25.14

Work Schedule:

Varies

Opens:
October 23, 2026 Closes:
November 6, 2026

• ? Work areas with moving mechanical parts; limited or high spaces; moderate noise.
• ? Possible hazard using sharp knives, box cutters, etc. for inventory duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability for this position.

• Ability to communicate professionally, respectfully, and effectively with customers, coworkers, and supervisors while maintaining confidentiality and demonstrating sensitivity to Native American culture.
• Ability to provide clear instructions, coach employees, address customer concerns, and resolve complaints professionally.

• Ability to perform basic mathematical calculations accurately, including processing sales transactions, verifying refunds, reconciling cash receipts, and ensuring accurate merchandise pricing.
• Ability to review register transactions and identify discrepancies in cash handling and sales records.

• Ability to interpret and apply store policies, procedures, and regulations, including requirements for age-restricted sales.
• Ability to identify and resolve operational issues, customer complaints, and equipment concerns using sound judgment.
• Ability to prioritize responsibilities, delegate tasks, coordinate employee breaks, and support daily store operations.
• Ability to make appropriate decisions regarding merchandise, returns, refunds, and customer service while following established procedures.
• Ability to train and coach…