L&I Workers' Adjudicator​/Apprentice

Mission and Values

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

• 2‑year apprenticeship program (22 months), including an intensive classroom training period.
• Hybrid telework options after classroom training (around 11 months).
• A personal coach/mentor assigned to you.
• Alignment with a team of experienced Claim Managers.
• Medical, legal and vocational professionals to assist you.
• Journey‑level certification upon successful completion.

• $4,586.00 monthly (87% of 50G) – beginning salary for non‑bilingual positions
• $4,744.00 monthly (90% of 50G) – after six months
• $4,902.00 monthly (93% of 50G) – after ten months
• $5,271.00 monthly (100% of 50G) – after 22 months, Journey Level
• 5% annual increase after completion of the apprenticeship program, up to $6,107.00.

• Spanish Bilingual jobs include a 5% salary increase for dual‑language responsibilities.
• Permanent state employees entering the program at or above 50G receive 100% 50G ($5,271).
• Employees entering between 87% and 99% of 50G retain their current salary until they progress through apprenticeship standards.
• All others begin at 87% of 50G until progression.

• Adjudicate and manage workers' compensation claims, authorizing or denying medical, vocational and monetary benefits while ensuring statutory time limits are met.
• Work under close supervision with quality and accuracy checked by senior Staff.
• Maintain a high volume of phone calls in a customer‑focused environment.
• Perform research, interpret facts and apply policies, rules and laws fairly and objectively.
• Manage multiple tasks under tight deadlines without sacrificing quality or accuracy.
• Be on time and work 40 hours per week.

• Strong written and verbal communication skills (bilingual Spanish proficiency is a plus).
• Ability to learn quickly, stay organized and work well under pressure.
• Calm handling of adversarial situations with good judgment.
• Typing speed minimum 40 words per minute; 5‑minute typing test required.
• Minimum one year of relevant experience or a bachelor's degree or equivalent education/experience.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Children and teens, persons with disabilities, and those who wish to provide preferred pronouns are welcomed. We comply with all state and federal employment eligibility verification requirements.