Billing & VA Authorization Specialist

Job description

Specialty Orthopedic Group is currently seeking a Billing & VA Authorization Specialist to join our Billing Department in Tupelo. This position will be Monday-Friday, full time.

Please do not call in to Specialty Orthopedic Group regarding this position.

The Billing & VA Authorization Specialist plays a vital role within the Billing Department by supporting accurate claims submission, VA authorization processing, patient communication, and payment collection. This position serves as a key liaison between patients, insurance carriers, and internal teams to ensure timely authorizations, accurate billing, and efficient revenue cycle operations.

• Submit, track, and manage VA authorizations, ensuring all required documentation is complete and processed timely.
• Receive and respond to patient phone calls related to billing inquiries, insurance coverage, and account questions.
• Sort, review, and route incoming faxes related to VA authorizations, insurance correspondence, and claims documentation.
• Collect patient payments and assist with payment posting and account resolution.
• Submit insurance claims accurately and timely across multiple payers, including VA and commercial carriers.
• Work within multiple insurance portals and payer websites to verify coverage, submit claims, and monitor claim status.
• Assist with follow-up on unpaid or denied claims as assigned.
• Maintain accurate and detailed documentation within billing systems and patient accounts.
• Collaborate with front office, clinical teams, and billing staff to resolve authorization and billing issues.
• Adhere to HIPAA, billing regulations, and organizational policies and procedures.
• Other duties as assigned.

• Prior experience in medical billing, insurance, or revenue cycle operations preferred.
• Experience with VA authorizations strongly preferred.
• Familiarity with insurance portals and claims submission processes.
• Strong customer service and communication skills with a patient-centered approach.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer systems and ability to learn billing software.
• High school diploma or equivalent required; additional healthcare or billing training a plus.