Installation Specialist,Technical Systems Operations Job Tupelo area,Mississippi USA,IT/Tech

Position: Installation Specialist, ITS Technical Systems Operations

JOB SUMMARY

The Specialist Installation is responisble for administering and supporting end user to resolve issues that may arise on devices and software. The IT Support Specialis may provide assistance through guidance by phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. This position also is involved with maintaining system updates or new implentations.

JOB

FUNCTIONS

Customer Service and Support: Provides customer service and support to all users of end user devices and software.

Customer Service and Support: Responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity.

Implementation/Installation: Timely and accurately installs end user devices and software including upgrades and enhancements.

System Analysis: Evaluates needs of user departments and recommends hardware and software solutions.

System Analysis: Conducts problem‑solving research.

Education: Stays abreast of current advances/updates in technology.

Reporting: Maintains database of system changes and revisions.

Regulation: Adheres to NMHS/NMMC Policies/Procedures/Guidelines.

Regulation: Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues.

Problem Solving: Ability to provide end user support in an accurate, efficient, and effective manner.

Problem Solving: Ability to install, configure, troubleshoot and support current and past Microsoft Windows clients.

Problem Solving: Ability to stay up to date with current technological advances/changes.

Problem Solving: Ability to accurately and effectively respond to customer complaints.

Problem Solving: Ability to test software/hardware and offer accurate/efficient suggestions for implementation.

Problem Solving: Ability to accurately and effectively communicate to users, vendors, and other NMHS staff.

QUALIFICATIONS

Education

Associate's Degree in Computer Science (Required)

High School Diploma or GED Equivalent (Will accept High School Diploma with 4 additional years of experience beyond the required number of years)

Bachelor's Degree (Preferred)

Licenses and Certifications

DL NUMBER - Driver License, Valid and in State:
Valid state issued driver’s license and good driving record; required only if hired as an onsite technician, not required for remote/telephone only support (Required)

Work Experience

1-3 years Minimum of 3 years’ experience in configuring, troubleshooting, installing, and maintenance of software and computer system (Required)

Knowledge, Skills, and Abilities

Operational knowledge of end user devices and related equipment (Required)

Demonstrated knowledge of hardware and networking basics (Required)

Working knowledge of mobile device support and maintenance (Required)

Excellent organizational and communication (written and verbal) skills (Required)

Excellent interpersonal skills (Required)

Implements, configures, and troubleshoots the PC systems and software for NMHS (Required)

Works independently with little direction (Required)

Plans and organizes tasks (Required)

Establishes and maintains cooperative and effective working relationships with others (Required)

Maintains current knowledge of technological advances in the field (Required)

Must have extensive contact with:
Customer Service Center/End User Devices Manager, Customer Service Center Supervisor, End User Device Specialists, Leadership, Management, external partners, and other IT Staff (Required)

Must have excellent written and verbal communication skills (Required)
Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve (Required)

SCOPE

Freedom To Act
Problem Solving
Impact
Financial Responsibility
Sales Revenue Target Responsibility
Approval Responsibility
P & L Responsibility
Assets Controlled
Controllable Expenses (e.g., Payroll and other budgeted items)
Total Financial Responsibility
Budget Responsibility
Primary Budget Responsibility
Shared Budget Responsibility

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Job Posting Language

Installation Specialist, Technical Systems Operations