Operations Automation Specialist

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee:Please login to your UKG account and apply using the internal job board.

The Operations Automation Specialist is responsible for identifying, designing, implementing, and maintaining automation solutions that improve operational efficiency across Ashley Furniture's business processes. This role combines technical expertise with process analysis to drive digital transformation and streamline workflows. The Operations Automation Specialist develops automation solutions using RPA (Robotic Process Automation), workflow tools, and scripting languages while collaborating with stakeholders to identify opportunities, gather requirements, and measure automation ROI across departments including operations, finance, HR, supply chain, and customer service.

Automation Development & Implementation

• Design, develop, and deploy automation solutions using RPA (Robotic Process Automation), workflow tools, and scripting languages to improve efficiency and reduce manual effort
• Identify opportunities for process automation across departments including operations, finance, HR, supply chain, and customer service
• Build and maintain automated workflows, bots, and integration solutions that streamline business processes and eliminate repetitive tasks
• Test and validate automation solutions to ensure accuracy, reliability, and performance before deployment
• Document automation processes, configurations, technical specifications, and standard operating procedures for knowledge transfer and maintenance
• Configure and customize automation platforms to meet specific business requirements
• Develop API integrations and data transformation processes to connect systems and automate data flows

Process Analysis & Optimization

• Conduct comprehensive process assessments to identify inefficiencies, bottlenecks, and automation opportunities across business functions
• Map current-state and future-state business processes using process mapping tools and methodologies
• Collaborate with stakeholders to gather requirements, understand pain points, and define success criteria for automation initiatives
• Analyze data to measure automation ROI, performance metrics, time savings, and cost reduction
• Recommend process improvements beyond automation where applicable, including standardization, simplification, and elimination of non-value-added activities
• Conduct feasibility studies to evaluate automation potential and prioritize opportunities based on impact and complexityDocumenft