Assistant Nurse Manager-Neuro Stepdown

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The Assistant Nurse Manager at North Mississippi Health Services (NMMC-Tupelo) plays a critical leadership role, overseeing daily clinical operations in the nursing unit. They exhibit effective leadership skills, ensure high-quality patient care, and compliance with regulatory standards. Additionally, the role involves managing staffing levels, supporting staff development, implementing performance improvement projects, and maintaining positive customer relations in a dynamic healthcare environment.

As a manager of people, this role is responsible for supervising a team and optimizing operations within a designated department or area, ensuring productivity and effective team management.

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Ensures accountability - Holding self and others accountable to meet commitments.

• Coordinate and oversee the daily clinical operations for a nursing unit. Ensure staffing levels and coverage are adequate to meet patient care and regulatory requirements.
• Serve as educator, trainer, mentor and lead for nursing staff.
• Assist Nurse Manager with performance evaluations and maintain systems to provide regular feedback and evaluation for employees; e.g., 90-day performance evaluations, mid-year coaching sessions/evaluations, and year-end performance evaluations.
• Work closely with nursing leadership and ancillary departments to maintain a positive patient and family-centered care environment within NMHS and its affiliates.
• Coordinate with clinical nurse educator to schedule and assist in educational classes and other training needs related to staff development.
• 24-hour accountability for supervising and evaluating work performance in terms of patient care, unit relations, and efficiency of service; make decisions that require expert clinical judgment.
• Monitor clinical practice, expense control, DNV readiness and facilities professional appearance.
• Oversee and approve inventory management, supply orders in accordance with system policy and procedures within limits of authority.
• Coordinate and promote staff development, quality services and mandatory in-services.

• Assist clinical nurse educator in performing chart audits and meet with employees individually to coach for improvement and continuously monitor staff.
• Assist in assessment, planning, implementation, monitoring, evaluation, and reporting of performance improvement projects.

• Acts as a liaison between staff and other disciplines to assist in problem solving and transferring information to improve patient care. Acts as a clinical resource for staff in assigned areas.

• Creates and maintains good rapport within Nursing Services, ancillary departments, affiliates and other health services. Maintains communication with multi-disciplinary team members to provide holistic care to patient. Maintains availability to staff even after typical work hours and is available 24 hours/day.

• Maintains and reviews educational records of assigned floor employees; to include orientation competency, initial competencies, annual review, and certifications.
• Maintains updated policies and operating manuals for the unit.
• Compiles data, generates and maintains required records, reports and statistics as directed.
• Performs basic clinical audits and quality reports results to Nurse Manager, Director.
• Ensures timely completion of evaluating patient records for quality control and performance improvement for Nursing Unit.

• Supports customer service standards of excellence, resolves customer issues and concerns with support from Nurse Manager, Director.
• Projects a caring, friendly and helpful image to patients and customers. Performs leader rounding to improve patient satisfaction and follow up with customer concerns.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families, and caregivers.

• Must be able to perform specific competencies based on the specific patient care needs for designated nursing unit population.

• Complies with regulatory and accrediting agency…