Veterinary Receptionist

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Tupelo, Mississippi

Compensation: $13.00 - $15.00 / hour

At All Animal Hospital
, we are committed to providing high-quality care for our patients and excellent service to our clients. We strive to maintain a compassionate, team-oriented environment where our staff can grow professionally. As part of Innovetive Petcare
, we are proud to offer a supportive workplace, opportunities for career advancement, and professional development.

We are currently seeking a Full-Time Veterinary Receptionist to join our dynamic team. This individual will play a critical role in delivering excellent customer service, supporting both the clinical team and clients, and ensuring the smooth operation of our veterinary practice.

Location: 1411 Coley Rd, Tupelo, MS 38801, Tupelo, MS

Wage: Starting between $13-15/hr, based on experience

Schedule: Full-Time, 7:30A - 5:30P Monday through Friday with occasional weekends (Saturday's only 8A - 12P)

Client Communication & Support:

• Greet clients and their pets with warmth and professionalism.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Provide clients with detailed information regarding services, procedures, and policies.
• Ensure that clients understand their pet’s treatment plan and provide timely updates on their pet’s condition.

Appointment Scheduling & Client Management:

• Schedule and confirm appointments for consultations, treatments, surgeries, and follow-up visits.
• Manage the daily appointment calendar and ensure efficient time management to prevent scheduling conflicts.
• Maintain accurate patient records, ensuring all client and pet information is up-to-date in the system.

Billing & Financial Transactions:

• Process payments for services rendered, including invoicing clients and managing insurance claims when applicable.
• Handle cash, credit card transactions, and provide clients with receipts and necessary documentation.
• Assist clients with billing inquiries and explain charges as needed.

Administrative & Clerical Duties:

• Maintain patient records, filing, and documentation in compliance with clinic protocols.
• Manage the inventory of office supplies and ensure the reception area is clean, organized, and welcoming.
• Assist with internal communications, ensure that messages are relayed to the appropriate staff members in a timely manner.

Team Collaboration & Support:

• Collaborate with the clinical team to ensure smooth patient flow, assist with preparing patient files for appointments, and provide assistance when needed.
• Support the clinical team with administrative tasks, such as relaying client requests to veterinarians and technicians.
• Be an advocate for the clients and their pets, ensuring their needs are met with care and compassion.

Education & Experience:

• High school diploma or equivalent required.
• Previous experience in a veterinary or animal care setting is preferred.
• Receptionist or administrative experience in a healthcare or veterinary setting is highly desired.

Skills &

Competencies:

• Excellent communication skills with the ability to effectively engage with clients, staff, and visitors.
• Strong organizational skills and attention to detail, ensuring smooth clinic operations.
• Ability to manage a high-volume, fast-paced work environment while maintaining professionalism and a positive attitude.
• Proficiency with computers and veterinary management software (experience with practice management software is a plus).
• Ability to multitask, prioritize duties, and follow instructions accurately.
• Compassionate and caring demeanor, especially when interacting with clients and pets in stressful situations.

Physical Requirements:

• Ability to stand, sit, or walk for extended periods.
• Ability to lift and move items up to 25 pounds.

At All Animal Hospital
, we believe in fostering both personal and professional growth for our team members. As part of Innovetive Petcare
, we offer a competitive benefits package designed to support your career and well-being:

• Competitive Compensation:
  • Hourly wage based on experience, ensuring that your expertise is rewarded.
• Comprehensive
  
  Health Benefits:
  
  
  • Access to medical, dental, and vision insurance.
  • Telemedicine services and mental health resources available for all team members.
• Paid Time Off (PTO):
  • PTO package to help you maintain work-life balance.
• Continuing Education (CE):
  • CE opportunities to help you stay current in the field.
• Veterinary Discounts:
  • Discounts on pet care, services, and medications for your pets.
• Career Growth & Development:
  • Opportunities for career advancement within Innovetive Petcare
    , with potential to grow into leadership or clinical roles.
  • A supportive, team-oriented environment that encourages ongoing development and professional advancement.