Field Service Technician – Construction Equipment

Field Service Technician – Construction Equipment

Join to apply for the Field Service Technician – Construction Equipment role at Thompson Machinery.

Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. This skilled field service mechanic works largely independently, traveling with a company‑provided field service truck to a variety of customer locations and service shops. A Technician reports to a Branch Manager and serves customers throughout the region.

• Field Service Technician training and/or equipment service and maintenance training from accredited technical schools, equipment dealerships, or manufacturer training preferred. High school diploma required.
• Five (5) or more years of experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience but strong engine experience will be considered.
• Able to work flexible schedules, including nights, weekends and on‑call hours as required, and must work independently in remote locations.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Demonstrates a sense of urgency and self‑initiative, and the personal drive to be successful.
• Excellent communication skills.
• Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
• Must have a basic set of industrial tools, including industrial hand tools, air tools, torque wrenches, and multimeters.
• Able to travel in an assigned region, work overtime, weekends, and holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).

• Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• Work with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals; proficient in test equipment.
• Provide advanced troubleshooting and high‑quality repair service on construction equipment, engines, and power trains to respond to customer needs promptly, safely, and timely.
• Communicate with customers to provide an exceptional customer experience.
• Follow all Company and customer safety rules and maintain a safe, clean, and orderly work area.
• Respond to all customer requests in a professional, courteous, and timely manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
• Support the organization’s mission, vision, and values by exhibiting honesty, integrity, respect, and a positive attitude.
• Maintain confidentiality and attend all required meetings, training, and activities.

Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities.

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with the candidate’s experience and background.

Thompson Machinery is an equal opportunity employer:
Minorities/Women/Veterans/Disabled.

Listing is current as of Jan 03, 2026 02:44 AM.