Pro One Aftersales Manager; Defense Vehicles

Position: Pro One Aftersales Manager (Defense Vehicles)
Nous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde.

Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain. Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous ! Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, national ité, religion, orientation sexuelle, et handicap.

La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.

Mission
Ensure excellence in global After Sales operations for defense vehicle fleets deployed internationally, supporting long-term operational readiness and contributing to the growth of parts and technical service business across institutional, governmental, and defense programs worldwide.

Main Activities

Strengthen After Sales service delivery and customer satisfaction for international defense clients and programs.

Drive continuous development of the spare parts and service business to support long-term fleet sustainment.

Manage relationships with key industrial and commercial stakeholders involved in vehicle support and lifecycle management.

Activate and coordinate service networks and technical centers to provide effective field support for vehicles in operation.

Oversee technical documentation, service campaigns, tool management, and continuous product support improvements.

Promote and coordinate technical training initiatives to ensure qualified support capabilities in customer markets.

Supervise logistics, inventory follow-up, and delivery processes to ensure timely and reliable supply of spare parts.

Monitor order execution, delivery performance, and take action on backlogs or process inefficiencies.

Drive initiatives to enhance service quality, operational processes, and supply continuity.

Support monitoring and resolution of quality issues, claims, and service feedback.

Ensure compliance with applicable standards, procedures, and industry requirements.

Qualifications

Education:

Bachelor's degree in Business, Marketing, or a related field.

Experience:

5–7 years in sales, customer support, or after-sales management, ideally within technical or mobility-related industries.

Results Track Record:
Demonstrated success in enhancing customer satisfaction, loyalty, and service performance metrics.

Leadership:
Ability to guide and motivate diverse teams, make sound decisions in complex environments, and consistently drive results.

Communication:
Excellent communication capabilities, with confidence in presenting to senior leadership, large audiences, and both internal and external stakeholders.

Innovation & Strategic Vision:
Strong understanding of the global commercial vehicle industry, including market dynamics, customer expectations, competitive landscape, and emerging trends.

Entrepreneurial Approach:
Strong business development mindset, capable of identifying new opportunities and generating sustainable revenue streams.

Product Understanding:
Solid grasp of customer operational needs, vehicle usage patterns, regulatory requirements, and market conditions affecting connected services, fleet management solutions, and product differentiation.

Customer Experience & CX:
Committed to ensuring rapid issue resolution and a seamless service experience, providing transparent communication and efficiently removing operational roadblocks.

Business Model Development:
Experience in defining and supporting business plans for service introductions, connected solutions, fleet management offerings, and supporting technologies or infrastructures.

#J-18808-Ljbffr