Italian Customer Care for Cybersecurity Tech Giant | Work from Athens, Greece

Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated  Italian-speaking Solutions Consultant  to join one of the fastest growing and innovative digital solution providers in Greece! In this role, you'll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

We offer a  fully paid relocation package , enabling you to relocate to Greece stress-free.

Key Responsibilities

Handle customer inquiries for Italian speaking customers via Inbound calls, Email and Chats.

Resolve complaints professionally to maintain high customer satisfaction

Troubleshoot security-related issues, including account access, threats, vulnerabilities, and software problems

Accurately document all customer interactions in the CRM system

Collaborate with internal teams to improve product support and customer service processes

Requirements

Native-level fluency in Italian (both written and spoken) is essential

A minimum English proficiency of B2 is required

Strong communication and problem-solving skills

Comfortable using computers and willing to learn new software tools

Ability to work in a team-oriented environment

Willingness to relocate and live in Greece

Benefits

Competitive Monthly Salary,

2 Extra Salaries per year, in the form of a 13th and 14th Salary

Monthly Performance Bonus, rewarding you for your dedication

Fully Paid Relocation:
Flight, Transfer & Hotel Included

Continuous support during and before your relocation to Greece

Stable career development opportunities within a multinational conglomerate

Fully Paid Training,

Health Insurance,

And Much More.

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