Field Application Engineer​/After-sales Engineer - Italy

Job Summary:

We are seeking an experienced  Field Application Engineer/After-sales Engineer  specialized in  BESS (Battery Energy Storage Systems) , focusing on  PCS (Power Conversion Systems)  and  Lithium Battery Systems . This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in  C&I (Commercial & Industrial)  and  Utility Scale  environments.

The Field Application Engineer/After-sales Engineer will also support  technical training  activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of  technical procedures  and  training documentation .

Key Responsibilities:

1. Technical Operations:
Lead installation, commissioning, and troubleshooting of  PCS ,  Lithium Battery Systems , and  BESS/RESS  solutions.
Conduct functional tests, performance monitoring, and system diagnostics.
Ensure project milestones are completed in line with company standards and customer expectations.
2. Call Center Technical Support:
Participate in  call center support  for technical troubleshooting and remote diagnostics.
Collaborate with the  Help Desk  team to resolve advanced technical cases.
Act as the technical escalation point for complex issues.
3. Customer Support & Communication:
Serve as the primary technical contact for customers during field operations.
Provide detailed explanations of system performance and troubleshooting steps.
Ensure a high level of customer satisfaction through professional service delivery.
4. Reporting & Documentation:
Prepare technical reports, including diagnostics, repair logs, and commissioning records.
Ensure accurate completion of service records, inspection forms, and checklists.
5. Training & Technical Procedure Development:
Conduct technical  training sessions  for customers, service partners, and internal teams.
Actively contribute to the development of  training materials  and  technical procedures  for installation, maintenance, and troubleshooting.
Support the continuous improvement of training content by integrating field experiences and lessons learned.
6. Compliance & Safety:
Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies.
Conduct on-site safety inspections and maintain proper tool and equipment handling procedures.

Requirements:
Education & Certification:
Diploma or degree in  Electrical Engineering ,  Energy Systems ,  Mechatronics , or related technical fields.
Professional skills in  BESS/PCS/RESS  installation, maintenance, and commissioning.

Experience:

Minimum  1-2 years  of experience in field service related to  BESS/PCS/RESS  systems.
Proven experience leading commissioning and maintenance projects on  C&I  and  Utility Scale  systems.
Experience in training delivery and procedure development is highly desirable.
Technical

Skills:

Strong knowledge of  PCS ,  BESS , and  RESS  technologies, including grid compliance.
Ability to read and interpret  technical blueprints ,  wiring diagrams , and  control schematics .
Familiarity with  SCADA systems ,  EMS (Energy Management Systems) , and  monitoring platforms .

Soft Skills:

Excellent  communication skills  for delivering training and technical explanations.
Problem-solving  and  critical thinking  skills to manage complex technical challenges.
Adaptability  to changing project environments and deadlines.
Work Environment:
Frequent travel to various project sites.
Field-based environment with exposure to  industrial  and  outdoor conditions .
On-call availability  during critical project phases and emergencies.