Customer Manager Specialist

Role

Purpose:

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The customer management team has the target to meet performances, costs and timing of the integration of our engines on our customer's vehicles

Key Responsibilities
Be the point of reference for the customer on non purely commercial aspects.
Support sales activities, bringing the voice of the customer and their particular needs.
Collect issues to be discussed / solved with the engine platform team, driving priorities and ensuring client satisfaction.
Agree and manage the program planning with the customer pulling the FPT platforms for deadlines and timely completion of platform evaluations.
Collect client feedback about FPT product and development process and share within FPT organization (e.g. marketing, ...)
Sponsor pivot (off the shelf) products for configuration of best pivot solutions for client needs. xpavfwm
Coordinate with regional customer management to capture synergies with other regions and make sure regional customer's technical needs are implemented in the global platform.
Required Skills & Competencies
Technical Skills
Technical background on engine & ATS
Project management background
Engineering, Quality and Platform processes knowledge
Soft Skills
Ownership, accountability & autonomy
Interfunctional collaboration
Public speaking
Negotiation ability
Working under pressure
Flexibility, change mindset
Qualifications
Engineering degree or equivalent
Italian language
English language
Salary Range for this role:
40k-60k