Advance Technical Service Center Specialist

Mission
Garantire alle forze di vendita e ai clienti un supporto tecnico specialistico completo, sia in fase di pre‑vendita che di post‑vendita. Assicurare la piena soddisfazione del cliente attraverso un'assistenza competente, un dialogo costante e una gestione efficace del flusso informativo.

What will you do?

Fornire supporto tecnico specialistico sui prodotti di competenza, conoscendone a fondo caratteristiche, funzionalità e principali applicazioni, sia in fase di pre‑vendita che di post‑vendita.

Aggiornare e ampliare costantemente le proprie competenze tecniche, condividendo conoscenze e best practice con colleghi e altre funzioni aziendali attraverso gli strumenti più adeguati (intranet, piattaforme digitali, ecc.).

Assicurare supporto telefonico qualificato a clienti interni ed esterni, gestendo in autonomia le richieste o scalando i casi al livello Expert, sia per temi di prodotto che applicativi.

Curare il rapporto con il cliente garantendo un dialogo professionale, trasparente e orientato alla soluzione.

Collaborare attivamente con colleghi e altre funzioni aziendali per garantire un efficace scambio di informazioni.

Gestire in autonomia strumenti, metodologie e processi necessari allo svolgimento dell’attività, contribuendo all’implementazione di soluzioni e procedure innovative.

Interfacciarsi con il servizio tecnico della Casa Madre per tutte le problematiche che richiedano un supporto di secondo livello.

Erogare formazione tecnica, sia a clienti sia a colleghi interni, quando richiesto.

What will help you to be successful?

Diploma tecnico in ambito informatico, automazione o elettronica, oppure Laurea in Ingegneria Informatica, Automazione, Elettronica o equivalenti.

Conoscenza dei principali protocolli di comunicazione industriale (Modbus TCP, Ethernet/IP, OPC UA, …).

Conoscenza di prodotti e programmazione PLC, HMI, Motion Control e Servoazionamenti.

Buona conoscenza della lingua inglese.

Capacità di definire priorità, gestire il proprio tempo e lavorare in autonomia.

Iniziativa, proattività, ottime capacità relazionali e attitudine al lavoro di squadra.

Disponibilità a brevi trasferte in Italia.

What's in it for me?:

Comprehensive professional development and product training programs

Opportunity to work with cutting‑edge products and technologies

Collaborative team environment focused on continuous learning and growth

Career advancement opportunities within a supportive organization

Engaging work culture that values innovation and customer success

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

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