Collections Analyst, Global Accounts Receivables
Job Description & How to Apply Below
As a Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self‑motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross‑functional relationships and demonstrate exceptional organizational skills and attention to detail.
You will earn trust with our customers to facilitate timely payment.
Amazon seeks a Collections analyst with at least 2+ years F&A experience in a large customer‑oriented corporate environment, for our Advertising business line.
Key Responsibilities
Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
Full cycle of accounts receivable past‑due balances, including research, analysis and account reconciliations.
Calling customers and scheduling resolution sessions to understand the procure‑to‑pay cycles of our customers.
Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
Managing internal and external Accounts Receivable inquiries.
Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
Understand the pain points of customers and solve our customer’s problems.
Providing prompt, efficient, detailed, customer‑oriented service to customers.
Escalating when appropriate to direct manager and/or senior leaders.
Keeping detailed notes, task creation and reminders in our collections tools.
Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Analyze trends and suggest process improvements.
Perform other projects and duties as required.
Working Conditions
Normal Office Environment.
Report daily to the Pasay office.
This role will primarily be reporting on an Australia shift and may also be requested to be on shifting schedule from time to time.
Work during Holidays as may be required by the Company.
May be asked to render overtime on critical and peak times as may be required by the Business.
A Day in the Life
Respond to emails
Follow up payments
Call customers
Resolve issues of customers
Escalate to business and seek for help
About the Team
Team consists of 60+ Collection analysts who manage AWS strategic customers.
Basic Qualifications
Graduate of a Bachelor's Degree
Must have at least 3 years Collections background from Shared Services/BPO
Must have a basic/intermediate knowledge in MS Excel
Knowledge on Outlook and Word or similar desktop applications
Good Communications skills both in Writing & Verbal
Can work under pressure/ with deadlines
With continuous improvement mindset
Graduate of 4 yr business course
Collections background from shared services
Preferred Qualifications
Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
With strong collections background
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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