Global Security Operations Center; SOC Lead – Vendor Governance

Position: Global Security Operations Center (SOC) Lead – Vendor Governance
Hybrid – Bollate (Milano), 2 days a week in the office

Ready to Make an Impact?

This is a permanent role with strong local responsibility and high visibility within a global organization. You will play a key role ensuring that external cybersecurity providers deliver high-quality, scalable, and efficient SOC services across multiple regions.

This position is ideal for someone who excels in vendor strategy, service governance, and cybersecurity procurement, rather than hands-on SOC operations.

What You Will Do

Leading Security Operations Center (SOC) functions in a multinational environment.

Stakeholder & Global Coordination

- Act as the main interface between internal stakeholders and external SOC cybersecurity providers.
- Collaborate with global security, IT, risk, and procurement teams.
- Provide strategic reporting and insights to senior leadership based on vendor performance and service outcomes

KPI Definition & Performance Management

- Define and implement KPIs and success metrics that SOC providers must meet, aligned with business and security objectives.
- Establish performance dashboards and reporting models to track vendor effectiveness and service quality.
- Challenge providers on delivery, driving continuous improvement and accountability.

Global SLA Governance

- Oversee and govern SLAs delivered by SOC and cybersecurity providers across multiple sites globally.
- Ensure consistency, scalability, and quality of services across regions (including remote service delivery models).
- Manage escalations at a strategic level, ensuring issues are resolved efficiently and improvements are implemented.

Service Oversight & Continuous Improvement

- Ensure that all externally delivered SOC services meet organizational standards, regulatory requirements, and security strategy.
- Drive service maturity by working closely with vendors to enhance detection, response, and resilience capabilities.
- Align vendor services with evolving threats, risk landscape, and global security roadmap.

Other:

Vendor Strategy, Procurement & Bidding

- Lead technical bid processes (RFP/RFI/RFQ) for SOC and cybersecurity services, ensuring the organization is strongly positioned when onboarding new providers.
- Define evaluation criteria, technical requirements, and governance frameworks for selecting cybersecurity vendors.
- Support market consultations and vendor benchmarking to continuously optimize the SOC provider ecosystem.

What We’re Looking For

- Strong experience in vendor management, SLAs, and managed security services (MSSP/SOC).
- Proven track record in running technical bids (RFPs) and vendor selection processes.
- Experience defining KPIs, performance frameworks, and governance models.
- Good understanding of cybersecurity operations and incident response, without necessarily being hands-on.
- Ability to operate in a global, cross-functional environment with high stakeholder exposure.

What You Bring

- Bachelor’s degree in Computer Science, Cybersecurity, or a related field.
- 8–10 years of experience leading SOC operations in complex or multinational environments.
- Proven experience with SIEM solutions (Splunk, Sentinel, Chronicle),
- EDR platforms (Crowd Strike, Microsoft Defender), and SOAR technologies.
- Strong background in Identity and Access Management (IAM) strategies for large user populations.
- Solid project management skills, including experience in large-scale technology migrations.
- Relevant cybersecurity certifications (CISSP, CISM, or equivalent).
- Excellent English communication skills, both written and spoken.
- Strong leadership, ownership, and the ability to influence teams and stakeholders.

What You Will Gain

- Competitive salary + bonus and benefits package.
- Hybrid model (2 days a week in Bollate, Milano).
- Extended parental and co-parental leave.
- Access to a global learning platform and free language training (24 languages).
- Comprehensive wellness programs focused on physical and mental health.
- The opportunity to join a team committed to innovation, sustainability, and scientific excellence.