Senior Service Delivery Manager​/HPC–AI Application Specialist

Senior Service Delivery Manager / HPC–AI Application Specialist
the Italian Institute of Artificial Intelligence (AI4I) is seeking a senior technical professional to act as the technical lead and service delivery manager for the Peano HPC/AI infrastructure. This position requires deep technical understanding across HPC, AI, cloud, storage, and networking systems, combined with operational leadership in supporting AI workloads and applications.
You will oversee the operational lifecycle of applications running on Peano, bridging engineering teams, deployment units, and end users to ensure reliable, usable, and integrated services.
This is a highly execution-focused senior role combining technical expertise, service delivery, and operational coordination across multiple layers of the AI/HPC stack.

Location:

AI4I, OGR – Turin, Italy Hybrid work:
Flexible arrangements may be negotiated

Position status:
Open until filled; multiple candidates may be hired
You will work closely with:

Engineering and platform teams maintaining the infrastructure
Deployment teams delivering AI solutions to internal and external stakeholders
Data scientists and developers running workloads on Peano
External partners using AI4I services

Key Responsibilities

Act as technical owner of the Peano platform, covering HPC/AI, cloud, storage, and basic networking
Oversee the operational lifecycle of AI and HPC applications, ensuring high service reliability
Coordinate onboarding of new services and applications for internal and external users
Monitor platform health and coordinate incident detection, resolution, and escalation
Manage service documentation, operational procedures, and user guidance
Support users in running workloads efficiently, addressing technical issues proactively
Define service levels, operational best practices, and continuous improvement initiatives
Facilitate communication between engineering teams, deployment units, and users
Contribute to platform architectural decisions, roadmap planning, and strategic infrastructure evolution

Required Qualifications

Extensive experience operating or supporting complex technical platforms or services
Strong Linux and command line proficiency
Ability to troubleshoot distributed applications and workflows
Experience interacting with technical users (developers, engineers, data scientists)
Excellent organizational and communication skills

Additional Strengths

Familiarity with HPC, cloud, and containerized environments

Experience with storage systems (VAST) and networking fundamentals
Exposure to service management, ticketing, or incident resolution processes
Experience preparing operational documentation and training materials

Key Performance Metrics

Platform and service availability and reliability
Incident detection and resolution efficiency
User onboarding and adoption speed
Quality and completeness of operational documentation
Overall operational impact on internal and partner workflows

What We Offer

Leadership over the full Peano platform and critical AI/HPC services
Direct operational impact on production AI/HPC workloads
Access to advanced AI computing infrastructure
Competitive compensation and flexible work arrangements

How to Apply

Submit your application through the online form:

CV and optional supporting material (technical or operational experience)

The Italian Institute for Artificial Intelligence (AI4I) was founded as a research institute to perform transformative, application-oriented research in Artificial Intelligence, driving innovation and industrial progress. The Institute is designed to engage and empower gifted, entrepreneurial, and ambitious researchers who are committed to generating real-world impact at the intersection of science, technology, and industrial transformation.
Competitive salaries, performance-based incentives, access to dedicated high-performance computing resources, state-of-the-art laboratories, and strong industrial collaborations are among the distinctive features that define AI4I. The Institute fosters a dynamic international environment and an ecosystem that supports the creation and growth of innovative startups.
AI4I’s mission is to advance scientific research, technology transfer, and, more broadly, Italy’s innovation capacity, promoting positive impact across industry, services, and public administration. To achieve this, the Institute contributes to building a research and innovation infrastructure that leverages AI methods, with a special focus on manufacturing processes and the broader Industry 4.0 value chain.
AI4I also maintains strategic relationships with leading organizations in Italy and abroad, including Competence Centers and European Digital Innovation Hubs (EDIHs), positioning itself as an attractive destination for researchers, companies, and startups seeking collaboration and impact.
AI4IThe Italian Institute of Artificial Intelligence (AI4I)
Corso Castelfidardo 22, 10129 Torino Codice fiscale Partita IVA:

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