Helpdesk - italian english speaker

Job description
Join our team as a Help Desk and start a new adventure in an international and dynamic environment, where you will be able to fulfill your career expectations in a fast-growing organization. You’ll have the opportunity to work within our IT team, supporting the operational excellence of our software applications and ensuring optimal performance for our organization.

Your missions

Configure and support production software applications

Write and optimize basic SQL queries

Debug and resolve software issues

Research, analyze, and recommend improvements for organizational use of software applications

Create and maintain technical documentation

Recommend, configure, and administer software configuration/development changes

Perform routine operational activities (e.g., produce reports, statistics files, etc.)

Collaborate with software vendors to resolve application issues, both short-term and long-term (root cause analysis)

Resolve application errors and issues through periodic testing, help desk tickets, and other methods

Create documentation related to software operations and support

Your profile

Knowledge of application architectures (web, client-server, mobile) and application monitoring techniques

Knowledge of operating systems troubleshooting, with focus on Windows OS and Linux Debian

Knowledge of virtualization technologies, especially VSphere VMWare

Knowledge of infrastructure operations and environment management

Knowledge of debugging and problem-solving in software environments

Academic background: technical diploma or equivalent

Italian native or fluent. English good.

Availability to travel

You demonstrate strong motivation, proactivity, teamwork, and ability to work independently

You demonstrate strong time management skills and consistently meet deadlines

You demonstrate openness and a strong desire to improve solutions, systems, and processes, and enforce procedures

What we offer

An international community bringing together 110+ different nationalities

An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities

A robust training system with our internal Academy and 250+ available modules

A vibrant workplace that frequently gathers for internal events (after works, team buildings, etc.)

At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.

Onsite position, no remote work option, work organized in shifts

Gross Annual Salary (GAS): EUR 24.000- EUR 36.000 ; basic salary only, the variable component will be detailed in the offer

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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