Customer Quality Engineer

Exide Technologies is a leading provider of advanced energy storage solutions for the automotive and industrial markets. The company designs, manufactures, and markets current and next-generation battery technologies used in a wide range of applications, serving global markets with world-class products, technical expertise, and value-added services under well-known brands.
Exide is looking for a  Customer Quality Engineer , who acts as the primary link between customers and the manufacturing plant. He/She represents the voice of the customer within the organization and is responsible for ensuring customer satisfaction through effective communication, problem-solving and continuous improvement activities. The role supports the resolution of customer claims and quality issues, ensures compliance with customer requirements and quality standards, and works closely with cross-functional teams to drive operational excellence.

When assigned to a specific customer, he/she may act as Quality Leader, representing the company from a quality perspective and supporting customer satisfaction, risk management and performance improvement.
Main Tasks
Understand customer requirements and define appropriate preventive and corrective action plans.
Act as the voice of the customer within the organization, promoting a customer-focused quality culture.
Coordinate with internal departments to collect information, prepare documentation and provide customer reports.
Manage customer claims, warranty issues and audit findings, ensuring timely investigation, root cause analysis and corrective actions.
Prepare, support and follow up customer audits, ensuring compliance with customer expectations and quality standards.
Conduct and support internal system, process and product audits.
Support customer-requested testing activities, new product launches and product/process homologation projects.
Deliver training and awareness activities related to customer requirements and quality standards.
Monitor and report on customer quality KPIs, including PPM, warranty performance, non-conformities and claims status.
Lead or participate in cross-functional problem-solving and continuous improvement initiatives using methodologies such as 8D, FMEA and Six Sigma.
Act as Quality Leader for assigned customers, ensuring customer satisfaction, risk assessment and continuous quality improvement.
Exercise the authority to stop processes or products in the event of quality-related non-conformities.
Requirements
Bachelor's Degree in Engineering, Manufacturing, Industrial Management or a related discipline.
Experience in Quality within a manufacturing or industrial environment.
Automotive industry experience and knowledge of APQP and PPAP are considered a strong advantage.
Experience working with international customers and cross-functional teams in a multinational environment.
Practical knowledge of quality tools and methodologies, including APQP, PPAP, SPC, MSA, 8D and FMEA.
Knowledge of system, process and product auditing methodologies.
Understanding of manufacturing processes, customer requirements and international quality standards (ISO 9001, IATF 16949 and VDA).
Proficiency with Microsoft Office and quality management software.
Fluent written and spoken English.
Strong communication, customer management, teamwork, analytical and problem-solving skills, with the ability to manage priorities and drive results in a fast-paced environment.
What we offer
Exide offers a multinational and dynamic environment, an attractive compensation package, company meal service and the opportunity to grow and develop within an international organization.