PTP Service Desk Specialist; Maternity Cover

PTP Service Desk Specialist (Maternity Cover 11 Months)
Job Identification

Provide support and resolve queries to internal and external customers relating to account reconciliation, invoice processing, and payments. Ensure that FSC clients receive an exceptional service experience when resolving queries escalated by them. Constantly strive in finding ways in which account reconciliation, invoice processing and payment process can be further improved.

• Act as the first contact point of the PTP Service Desk under the FSC (Finance Service Center) in Azerbaijan, Uzbekistan, Kazakhstan, Tajikistan, and Kyrgyzstan
• Provide support regarding Payments queries e.g.: payment date, invoice status
  Escalation of queries as appropriate
• Supply advice on invoicing processes and deal with any queries in an efficient and timely manner
• Establishing, managing and growing customer relationships with both internal and external customers
• Working to agreed KPI’s and Service Level Agreements (SLAs) to deliver the highest quality of service as defined by the team leader in conjunction with the business units
• Provide support to other team members when needed
• Establish a good relationship with customers maintaining open communication channels and developing high standards for service delivery
• Ensure compliance with FSC standard processes and SLAs
• Recognize and communicate potential issues/risks within the team and work with the team to generate solutions

• Education:
  
  Bachelor’s degree in Accounting, Finance, Economics, Engineering, or a related business field.
• Experience:
  
  Minimum of 2 to 4 years of relevant work experience.
• Languages:
  
  Fluency in Azeri and Russian is required. Communication will be conducted in Turkish or English.
• Knowledge of additional languages such as Arabic, Uzbek, or Kazakh is considered an asset.
• Technical
  
  Skills:
  
  Proficient in Microsoft Office applications, especially Excel and Outlook. Familiarity with SAP Accounts Payable Module is a plus.

What We Embrace:

• Equal Salary Advocate
• A Globally Diverse/An International Workplace
• Inclusive Team-Building Activities
• Leadership Exposure With Organizational Events
• Inclusive Language And Culture
• Social Clubs/Networks
• Inclusive/Family-Friendly Policies

Who We Are

CCI is a multinational beverage company which operates in Türkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. CCI produces, distributes and sells sparkling and still beverages. CCI employs more than 10,000 people, has a total of 33 bottling plants, and 3 fruit processing plants in 12 countries, offering a wide range of beverages to a population base of 600 million people.

Our purpose at CCI is to create value for our employees, customers, consumers, and community. In line with our vision to become the best FMCG company, we put people at the core of everything we do. We achieve successful results with our people who come together as One Team, committing to live by our shared values of passion, integrity, accountability, and teamwork.

Our ambition is to become a great place to work, which is inclusive, diverse, and inspiring, with its key organizational and leadership capabilities.

Encouraging a diverse and inclusive organization is core to our commitment at CCI, that's why we nurture it in everything we do. We are proud to become the fourth company to obtain the EQUAL-SALARY global certification and proud to be an Equal Opportunity and Affine Action employer, covering in all our countries.

We take responsibility for the future with our Sustainability Commitments for 2030.

Focusing our roadmap on six main areas, including packaging, water, and climate on environmental issues; human rights, diversity & inclusion, and community investments on social issues, we pledged 9 commitments to continuously improve our efforts. To ensure that by the year 2030, 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members are comprised of women.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.