SAP Help Desk

• Knowledge of SAP systems, particularly in MM (Material Management),
  SD (Sales and Distribution), and FI (Financial Accounting) processes. Ability to identify suitable SAP solutions for business unit requests and/or assign relevant consultants
• Proficiency in SAP system knowledge
• Ability to accurately identify end‑user problems
• Experience using JIRA or similar request tracking applications
• Setting up equipment, hardware, and software for new and existing employees
• Establishing positive customer relationships
• Strong interpersonal communication skills

• Resolve basic cases/issues that may arise from key users within SAP modules
• Provide technical support to users
• Guide towards L3 support when necessary
• Track problem resolution and provide reporting
• Document process management, changes made, and related incidents or requirements
• Be responsible for answering and providing support for software/hardware‑related calls from both office and field employees

In today’s business world, large‑scale companies use SAP (Systems, Applications, and Products) systems to streamline their operations. However, managing these complex software systems and solving potential issues requires a professional support mechanism. This is where the SAP Help Desk comes into play! 🚀

The SAP Help Desk is a unit that provides technical support and consultancy to SAP users within a company. The responsibilities of specialists in this position include:

• Analyzes and resolves technical or system issues faced by SAP users
• Fixes errors in the ERP system and provides guidance to users

• Records errors and issues reported by users
• Collaborates with technical teams to resolve issues within SAP modules
• Monitors updates and system optimizations

• Provides training to employees to ensure efficient use of the SAP system
• Guides new employees on SAP systems

• Analyzes internal SAP processes and ensures they are optimized for better efficiency
• Updates existing SAP infrastructure to minimize potential errors

This position is typically preferred for candidates with a background in information technology, industrial engineering, or related fields
. Additionally, the following skills are advantageous:

• Knowledge of SAP modules
• Strong problem‑solving abilities
• Analytical thinking capabilities
• Teamwork orientation

The SAP Help Desk is a critical support unit that ensures businesses run smoothly. Without this unit, users would struggle to resolve issues, productivity would decline, and significant disruptions could occur in business processes.