Customer Hubs Delivery Manager – O2C

Customer Hubs Performance Delivery Manager – O2C page is loaded## Customer Hubs Performance Delivery Manager – O2

Clocations:
Umraniyetime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 12, 2026 (13 days left to apply) job requisition :
R-1170602

Unilever is currently hiring for
** Customer Hubs Performance Delivery Manager – O2C!
**** Function:
** Global Business Services – Customer Hubs  
*
* Reports to:

** Head of Global Customer Hubs – PTAB & Africa  
** Scope:
** Customer Hubs - Regional (Arabia-Deliver&Collect)  
*
* Location:

** Turkey  
** Terms &

Conditions:

** Full-Time
** ABOUT UNILEVER
** With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance.

At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.  At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
** GLOBAL CUSTOMER HUBS TEAM
** GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions.

It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning & Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.  

The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations.

We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
** PURPOSE OF

THE ROLE
** The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations.

If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.

** MAIN RESPONSIBILITIES
** The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning & Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
** Deliver superior business performance.
*** Accountable for…