Senior Business Analyst – CRM; Telecommunication

Define

X Team

Define

X is a next‑generation consulting house and venture builder, helping financial institutions shape bold visions and turn them into real‑world impact focusing on two core themes:
Winning in Tech and Winning in Digital.

At the heart of everything we do? Our people:
Define Xers. A diverse team of consultants, engineers, designers, and strategists driven by purpose and united by a shared ambition: to build what’s next.

We don’t just aim high, we play Larger Than Life
. It’s more than a motto. It’s the game we’ve chosen.

If you’re ready to learn fast, think sharp, and solve real problems, this role is for you. Apply now and #Find Your Forward at Define

X.

• Provide functional CRM consultancy within the telecommunications domain,
• Gather and analyze business requirements from various stakeholders to shape solutions that meet business, technology, and operational needs,
• Perform business process analysis and contribute to process design and optimization,
• Participate in technology design and oversee implementation activities,
• Identify business, technology, and IT challenges, proposing and shaping relevant solutions,
• Coordinate communication between business units, development, and test teams, ensuring smooth delivery,
• Work in an agile environment, actively participating in sprint planning, backlog refinement, and delivery tracking.

• Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or a related field,
• 3–6 years of experience in requirement gathering, business analysis (functions, processes, user interfaces, etc.), and CRM‑related projects,
• Experience in one or more CRM tools (Salesforce, SAP CRM, Microsoft Dynamics, Siebel, or Suite
  
  CRM preferred),
• Strong knowledge of integration methods (e.g., Web Services, APIs),
• Understanding of operating models, governance structures, demand, and project management methodologies,
• Strong analytical thinking, problem‑solving, and result‑oriented mindset,
• Excellent stakeholder management skills, able to build trust and maintain effective communication channels,
• Proven ability to work under tight deadlines in a fast‑paced environment while managing priorities effectively,
• Eligible to work in Turkey.

• Experience in the Telco industry and understanding of customer lifecycle processes,
• Familiarity with agile delivery models and digital transformation initiatives in telecommunications.

• 20 vacation days per annum.
• Certain hours a year to volunteer and organize office volunteer programs with local NGOs.
• Competitive private health and life insurance coverage.

At Define

X, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of Team Define

X! We are proud to be an equal‑opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Team Define

X will advocate for, and provide reasonable accommodations to those applicants requiring them, based on the Turkish Disabilities Act, to ensure equal opportunity in the application process.