Clinic Services Manager

Lumira Healthcare, formerly Livingston Community Health

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• Base Pay $74,624.00 - $ / Year
• Employee Type FT Exempt

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A successful Clinic Services Manager (CSM) must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health (LCH) deliver the best quality of care and excellent service to our patients and their families.

The Clinic Services Manager (CSM) is a mission-driven operational leader responsible for the overall performance, coordination, and management of daily operations at one or more primary care clinics within Livingston Community Health (LCH). The CSM ensures the delivery of high-quality, patient-centered care by providing administrative oversight, optimizing workflows, leading multidisciplinary teams, and maintaining compliance with all regulatory standards.

The CSM directly supervises the assigned Assistant Clinic Services Manager (ACSM) and provides direct oversight of the front and back office staff. Provides administrative oversight of all providers and service lines operating at the site(s), while collaborating closely with clinical leadership (CMO, Dental Director, BH Director, etc.) on clinical matters.

• Oversee day-to-day operations of assigned clinic(s) ensuring efficiency, access, and patient satisfaction.
• Manage staffing levels, scheduling, time-off requests, productivity, and daily patient flow.
• Lead regular site team meetings, daily huddles, and performance improvement discussions.
• Conduct routine site rounds to assess clinic readiness, safety, and operational consistency.
• Ensure facilities, equipment, and supplies are well maintained and operational.
• Supports the overall needs of the organization by working flexible or extended hours when necessary.
• Demonstrates competence with the mission, vision, and values of the organization in providing quality services to the community.
• Other work-related duties as assigned. Duties and responsibilities may be added, deleted, or changed at any time at the direction of leadership, formally or informally, either verbally or in writing.
• Maintains confidentiality and respect for all sensitive information.
• Displays a positive, professional, and respectful demeanor at all times towards employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for LCH.
• Contributes as part of the leadership team by promoting positive staff interactions and maintaining open communication with other programs and departments.
• Attends and actively participates in all meetings (e.g., department meetings, program meetings, staff meetings) and other activities as required or assigned.
• Provide direct supervision, coaching, and performance evaluations to site supervisors, medical assistants, and other frontline staff.
• Partner with clinical leadership to support provider onboarding, orientation, and performance planning.
• Address employee relations issues in collaboration with HR.
• Foster a positive, collaborative, and accountable workplace culture.

• Monitor and drive performance on clinical quality metrics (UDS, HEDIS, internal benchmarks).
• Ensure compliance with HRSA, FTCA, HIPAA, OSHA, CLIA, and all relevant state/federal regulations.
• Prepare for and participate in internal and external audits or inspections.
• Oversee required staff trainings, license renewals, and policy adherence.

• Serve as the escalation point for operational issues affecting patient care or access.
• Respond to patient complaints, grievances, and incident reports…