Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 3558)

Join Game Stop as an Assistant Store Manager. Game Stop is a leading global retailer of video games, electronics, and gaming merchandise, dedicated to creating unforgettable customer experiences and pushing the boundaries of gaming.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions, recommend items, and ensure every transaction is handled courteously and efficiently.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that drive sales and repeat business.
• Process purchases/returns using the Point‑of‑Sale (POS) system accurately, including making correct changes and issuing receipts.
• Handle phone calls promptly and professionally, escalating issues to the Store Manager as needed.
• Promote Game Stop’s guest benefit programs (new title reservations, trade‑in, Pro Rewards).
• Assist the Store Manager with training, setting service expectations, and providing feedback to associates.
• Supervise staffing levels, correct scheduling, payroll approvals, and ensure associates complete onboarding and training.
• Maintain store cleanliness and ensure all equipment works properly.
• Fulfill Omni‑Channel orders and manage inventory control, loss prevention, and bank deposits.
• Track and reconcile daily transactions, bank deposit slips, and ensure accurate closeout documentation.
• Communicate discrepancies, record defects, and participate in inventory counts.
• Enforce safety procedures and report any injuries per company guidelines.
• Delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
• Adhere to all Game Stop policies, procedures, and the Code of Standards, Ethics & Conduct.

• Proof of identity and eligibility to work in the United States.
• Minimum age of 18.
• High school diploma or equivalent; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience (preferred).
• At least 2 years of retail sales, guest service, and/or management experience (preferred).
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Excellent verbal, written, and listening skills; bilingual English/Spanish preferred.
• Capability to work independently and within a team in a fast‑paced environment.
• Strong customer service orientation and ability to handle multiple tasks.
• Proficiency in POS system operation.
• Basic math and alphabetizing skills.
• Capacity to perform physical tasks such as lifting up to 30 lbs, standing up to 12 hours, and working extended hours including nights, weekends, and holidays.
• Understanding of military ranks and insignia for store locations on military bases (if applicable).

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.

Pay: $19.65 - $23.65 per hour.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

Full‑time store positions may be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.

The position accepts applications on an ongoing basis.