IT Support Engineer

Position: Hays - IT Support Engineer
Your new role

As an IT Support Engineer, you are the first point of contact for IT-related questions and incidents throughout the organization. You provide hands-on support to office users, warehouse employees and production staff while helping to ensure business continuity.

Your responsibilities include:

Providing 1st and 2nd line support for end users

Troubleshooting Hardware, software and infrastructure-related issues

Managing and supporting Windows environments, Microsoft 365, Active Directory, Entra  Intune

Supporting operational devices such as warehouse scanners and other equipment used for logistics and order-picking activities

Resolving incidents through the ticketing system while maintaining close contact with end users through an open-door support culture

Prioritizing support requests and ensuring critical issues are addressed efficiently

Identifying recurring issues and contributing to process and service improvements based on ITIL principles

Collaborating closely with the infrastructure team and escalating more complex issues when necessary

This is a hands-on role where you are visible throughout the organization. Besides supporting office users, you will regularly assist colleagues in the warehouse and production areas on the same site with operational IT issues.

You report to the ICT & Business Analysis Manager and work closely with the rest of the IT team.

Your profile

You enjoy combining technical problem-solving with direct user interaction and feel comfortable working in an environment where priorities can shift throughout the day. You bring

Excellent communication skills in Dutch and a good command of English

A bachelor's degree in IT or equivalent experience

Initial experience in an IT Support, Service Desk or Infrastructure Support role

Strong knowledge of Windows OS, Microsoft 365, Active Directory, Entra  Intune

Familiarity with Citrix environments

Basic knowledge of networking and IT security is an asset

A customer-focused and service-minded attitude

Strong organizational skills and the ability to manage competing priorities

A proactive, hands-on and pragmatic mindset

Experience in a production, manufacturing or logistics environment is considered a strong advantage.

What you'll get in return

In return, you will join a stable and growing company where you can further develop your technical skills within a collaborative IT team.

The package includes:

A gross salary up to approximately EUR3,9000 depending on experience

Meal vouchers of EUR
10 per working day

Group insurance

Hospitalization insurance

Laptop

Potential NET allowance

Bicycle leasing after six months

Full-time employment (40 hours per week)

Flexible working hours

One homeworking day per week in consultation with the team

12 additional ADV days (32 in total)

Modern offices and a pleasant working environment

Opportunities for personal and professional development

What you need to do now

Are you interested in this role? Please contact Alexia Brosens from Hays Brussels or click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.