Front Desk Receptionist
Job in
Tuscaloosa, Tuscaloosa County, Alabama, 35485, USA
Listing for:
Tuscaloosa Housing Authority
Full Time
position
Listed on 2026-01-07
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Clerical, Admin Assistant
Job Description & How to Apply Below
Position Summary
The employee is responsible for greeting clients via telephone or in person and provides administrative support to the department and staff. The employee performs general office work and various administrative support functions. Within these functional areas this position is responsible for performance that positively contributes to the Agency receiving satisfactory ratings in HUD Agency performance evaluation systems, such as Public Housing Assessment System (PHAS), Section 8 Management Assessment Program (SEMAP), or other future HUD evaluation systems.
The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.
Responsibilities
Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with appropriate person. Answers general inquiries from other employees and the public, in person and over the phone. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.Provides information about the housing program services provided; listens, hears and resolves customer and public complaints and observes and reports any unusual activity in the front lobby.Responsible for receiving customer documents, providing photocopies and receipts for documents dropped off to the front desk and placing the documents in the appropriate employee’s mailbox.Provides administrative support by sorting, logging and distributing mail, and incoming shipments.Provides assistance to the staff to ensure overall departmental efficiency by composing, preparing, setting up, and proofreading confidential correspondence, agreements, summaries, memoranda, statistical tables, presentations, forms, and reports, relevant information from a variety of sources, and/or knowledge of Agency policy and procedures and presents the information in a clear and understandable format.Collects payments for rent and other services from residents and issues receipts. Posts transactions and prepares deposits and forwards to the Finance Department.Maintains an accurate cash drawer and balances daily.Posts various daily transactions including rent adjustments, miscellaneous charges, security deposits and move-outs to resident accounts and makes sure items are posted accurately.Prepares application, recertification, new move in and 1st Time Homebuyer packages and other forms necessary for lease process.Assists with processing Housing Choice Voucher Program (HCVP) applications when the waiting list requires.Receives incoming maintenance calls/notices concerning needed maintenance repairs of routine or emergency nature and responds in a courteous manner. Responds to process requests in a timely manner.Determines nature of work orders and separates emergency, urgent, and general/routine work orders by category.Accurately enters all work orders into the system and provides work order notification and tracking number to maintenance personnel and/or Property staff as appropriate to the situation.Dispatches Maintenance staff work orders and follows up on work progress as necessary.May add an indicator to the work order database to show that a lease violation is the source of the work order request and to track and identify costs due to violations. May analyze by frequency and type of lease violation for purposes of initiating preventive maintenance activities and tracking repeat problems.Reviews inspection results and code enforcement reports and generates follow-up work orders as appropriate.Keeps a daily log tracking work orders generated, closed, and in progress. Updates status of all pending work orders.Maintains the lobby and restrooms to be presentable for public use.Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials,…
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