Human Resources Specialist

The purpose of this classification is to provide administrative, clerical, and customer service support for the Human Resources Department. The following duties are normal for this classification. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Specific duties listed may not be required for all positions within this classification, but are determined by the normal requirements for the particular position.

• Greets visitors and/or customers and ascertains nature of business; announces arrival for scheduled appointment; assists customers, answers general questions, and directs visitors to appropriate person, department, or official.
• Reviews and verifies initial first report of injury claims for workers' compensation; creates and maintains medical and workers' compensation files.
• Processes and assists employees with workers' compensation claim forms, documentation related to benefits retirement, leaves, commercial driver's license, job applications, and related billings and/or payments.
• Compiles and/or tracks administrative data pertaining to insurance claims, leaves, and wage and salary information; conducts research; prepares and/or generates related reports and forms.
• Maintains strict confidentiality of all personnel actions, information, discussions and related information pertinent to the activities/operations of the Human Resource Department.
• Reviews correspondence, bills, forms, reports, and related documents for accuracy and completeness.
• Prepares correspondence, forms, reports, and bills via computer; maintains employee database and computerized Human Resources Information System.
• Schedules drug testing and physicals for new applicants and processes related payments; receives results of drug/physical testing; advises supervisor of results.
• Conducts orientation of new employees, including enrollment in benefit and medical plans.
• Processes and distributes mail.
• Answers the telephone and screens incoming calls; responds to inquires, complaints, and concerns; takes and receives messages and routes to appropriate staff, and conducts telephone inquires to verify information.
• Compiles and/or tracks administrative data pertaining to departmental operations; performs research; prepares or generates reports; maintains records.
• Reviews correspondence, forms, reports, and related documents for accuracy.
• Prepares correspondence, forms, reports, and bills via computer.
• Performs data entry function on computer system, assists in maintaining employee database.
• Processes incoming employment applications; screens and distributes; verifies previous employment by applicants.
• Maintains official records related to the Personnel Board, Police and Fire Pension Board, City Council Committees, employee personnel files, recruitment, selection, examinations, testing, appeals, certifications and other related files.
• Coordinates scheduling for interviews, test taking, and licensing; facilitates and assists in the administration of employment and promotional exams.
• Recommends policies and procedures that guide and support the provision of quality services by the Human Resources Department.
• Incorporates continuous quality improvement principles in day to day activities.
• Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
• Must meet regular attendance requirements.
• Must be able to maintain good interpersonal relationships with staff, co-workers, and managers.
• Performs other related duties as required.

High school diploma or GED required; one year of administrative, clerical, customer service, or secretarial experience preferably in human resources or a related field. Must possess and maintain a valid driver's license.

Must be able to operate a variety of automated office equipment including fax and photocopy machines, computers, typewriters and telephones. Physical demand requirements are at levels of those for light work.

Requires the ability to compare and/or judge the…